JUST Branding

What makes a customer experience memorable?

Learn more at https://justcreative.com/podcast

In this episode, Jacob Cass speaks with customer experience expert and author Si Elliott about the psychology behind how people experience, perceive and remember brands.

Drawing from his book, Customer Experience Thinking, Si explains how behavioural science can help brands create stronger customer relationships. They explore the role of expectations, emotion, identity, effort, personalisation and control, along with the small details that can shape an entire experience.

They also unpack some of the behavioural biases every brand strategist should understand, including loss aversion, framing, anchoring, social proof, the paradox of choice and the peak-end rule.

You’ll discover:

• Why a customer’s memory of an experience may matter more than the experience itself

• How first impressions influence everything that follows

• Why offering more choice can make an experience worse

• The difference between being personal and being personalised

• How emotion and identity shape brand preference

• Where AI can improve customer experience and where humans should lead

If you want to create brand experiences that feel more human, valuable and memorable, this conversation will change how you think about every customer interaction.

AI is no longer simply helping consumers make decisions. It is becoming an active participant in what they discover, trust and buy.

Learn more at https://justcreative.com/podcast

In this episode of JUST Branding, Jacob Cass and Matt Davies speak with Asha Parmar, founder of Élan Intelligence, about the changing relationship between brands, buyers and AI.

Asha explains how AI is compressing the traditional customer journey, influencing brand discovery and creating a new kind of AI enabled consumer. The conversation explores “machine equity”, the role of reviews and third party conversations, and why brands must now communicate clearly with both people and machines.

They also tackle a bigger question: if consumers increasingly outsource their research, decisions and even personal reflection to AI, how will that affect identity, values and brand loyalty?

You’ll learn:

• How AI is changing consumer behaviour and purchase decisions

• Why the traditional marketing funnel is being compressed

• What machine equity means for brand builders

• How brands can become more visible to AI systems

• Why transparency and genuine customer experience matter more than ever

• How to research AI behaviour within your category

The next buyer choosing your brand might not be human. Is your brand ready?

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This episode is sponsored by Superside, the world's leading AI-first creative partner for enterprises. Superside works as an extension of in-house creative teams on ad and social creative, video and presentation design. AI-first, not AI-only. More at superside dot com.

Why do stories move people in ways that facts, features and clever messaging rarely can?

Learn more at justcreative.com/podcast

In this episode, Jacob Cass and Matt Davies speak with Park Howell, Emmy Award winning brand strategist, founder of The Business of Story and one of the world’s leading voices on business storytelling.

Park explains why story remains one of the most powerful tools in brand building, what separates a memorable narrative from an interesting one and how brands can shift from simply telling stories to becoming truly story driven.

The conversation explores Park’s StoryCycle framework, the commercial value of storytelling and why moving from pitching to proving can create a genuine competitive advantage.

They also examine storytelling in the age of AI, including where technology can amplify the creative process, where humans must continue to lead and what new opportunities AI creates for brand strategists.

If you want to build a brand people understand, remember and choose to become part of, this episode is for you.

In this episode, Jacob Cass & Matt Davies sit down with Ekaterina Solomeina, creative director, TEDx speaker, co-founder of Future London Academy, and host of Creative Capes, to explore how branding, design, and creative leadership are evolving.

As AI accelerates execution and businesses face more complex cultural, technological, and commercial challenges, the value of creativity is shifting. It is no longer enough for designers and brand leaders to simply make things look good. The real opportunity is to connect creativity to business value, strategic decisions, customer trust, innovation, culture, and growth.

If you want to become a more strategic, commercially valuable, and future ready creative leader, this conversation is packed with insight.

In this episode, Jacob Cass & Matt Davies sits down with Jonathan Stark, pricing expert, author of Hourly Billing Is Nuts, host of Ditching Hourly, and co-host of The Business of Authority, to unpack why trading time for money is such a poor fit for expert work.

Together, Jacob, Matt and Jonathan explore the difference between fixed fees and true value pricing, how to run better sales conversations, why pricing is deeply connected to positioning, and how authority changes the way clients buy.

They also discuss the psychology of charging more, why creatives often underprice their own judgment, and the practical first steps for ditching hourly without blowing up your business overnight.

If you are tired of selling hours, defending rates, or being compared against cheaper alternatives, this episode will help you rethink what you are really selling and how to build a business around expertise, not availability.