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The Alldus Podcast - AI in Action

Alldus International
The Alldus Podcast - AI in Action
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  • ServiceNow Series E208: 'Revolutionizing Healthcare Outcomes with ServiceNow' with enGen's Scott Livingston
    Today's guest is Scott Livingston, Director, IT Service Strategy, Transition and Improvement at enGen. Founded in 2014, enGen - a subsidiary of Highmark Health - transforms healthcare through technology-driven operations. Serving over 11 million members, it integrates people, processes and systems via its TechOps approach. Its platforms, including the EHS administrative system, Predictal™ care management and Providius provider tools, enhance efficiency, improve outcomes and simplify the healthcare experience.Scott is an accomplished IT executive leading a 115-person international Platform and Service Management organization with a ~$14M annual budget. He drives strategic initiatives across Service Management, including generative AI adoption, ServiceNow ITSM/ITOM implementation and ITSM analytics. Known for building strong stakeholder relationships, Scott delivers operational efficiency, cost savings and measurable business value by aligning technology, strategy and high-performing teams to organizational objectives.In the episode, Scott discusses:0:00 His journey as an IT leader blending service management with healthcare technology4:27 Choosing ServiceNow for innovation, scalability, and future readiness8:28 Pursuing zero service desk and zero incident vision11:23 Their rapid ServiceNow adoption, now advancing with generative AI17:43 Balancing self-implementation with a strong partner collaboration for growth21: 23 Investing in AI-driven automation to transform healthcare efficiency and outcomes
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  • E555 'How AI is Reshaping Vendor Management' with Stackpack's Sara Wyman
    Today's guest is Sara Wyman, Founder & CEO at Stackpack. Founded in 2023, Stackpack is an AI-powered platform built for Finance, Operations and IT teams that streamlines spend, vendor and contract management. It delivers fast visibility into where money is going, automates contract renewals and approvals, centralizes vendor data and helps reduce waste - all without a heavy implementation burden. Their mission is to connect the world’s companies with the right partners, at the right time, on the right terms.Inspired by her experience at high-growth companies where vendor and contract chaos slowed teams down, Sara founded Stackpack to create a true system of record for third-party relationships. Under her leadership, Stackpack has raised significant funding, including a $6.3M seed round, to accelerate its growth. Before launching Stackpack, Sara served as Vice President of Strategic Partnerships and Enterprise Sales at Affirm, and held senior sales leadership roles at Etsy.In this episode, Sara talks about:0:00 Her journey from finance to tech, building marketplaces and founding Stackpack2:13 Stackpack’s AI-native platform turning vendor data into cost-saving insights4:06 Streamlining vendor discovery, management, contracts and renewals7:24 Delivering rapid cost savings, visibility and risk reduction10:14 Their small, remote-first team with big-company experience and culture12:19 Advancing their AI assistant by unifying UX and expanding vendor discovery14:59 Hiring in engineering, customer support and go-to-market roles
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  • ServiceNow Series E207: 'SkillBridge & the Future of Veterans in Tech' with ServiceNow's Matthew Smenos
    Today's guest is Matthew Smenos, Principal Programs Manager, Global Veterans Skillbridge at ServiceNow. Matthew focuses on program development and strategy, leading the design and implementation of the Global Veterans Skillbridge program to ensure it reaches diverse veteran communities worldwide. He develops strategies to scale the program globally, identify opportunities for innovation, and continuously enhance its effectiveness and impact.Collaboration is central to Matthew’s work. He partners with internal teams - including HR, Talent Acquisition, and Diversity & Inclusion - to align the program with ServiceNow’s broader workforce initiatives. He also cultivates relationships with external organizations such as veteran advocacy groups, government agencies and educational institutions to amplify the program’s reach and influence.In the episode, Matthew discusses:0:00 His background as military veteran, educator, consultant & program manager dedicated to service08:39 Building veteran career paths through ServiceNow's RiseUp program12:25 Their free 16-week ServiceNow training preparing veterans for tech careers15:02 Success measured by veteran job placement and certifications earned17:25 The story of Josh who became a certified ServiceNow architect23:44 Expanding SkillBridge with AI, scaling veteran training opportunities
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    27:06
  • E554: 'Fighting Cyber Threats with AI' with Dune Security's Kyle Ryan
    Today's guest is Kyle Ryan, Senior Engineering Manager and Principal Engineer at Dune Security. Founded in 2023, Dune Security’s User Adaptive Risk Management solution automatically prevents insider threats in real time. With 90% of breaches starting from human error, traditional phishing simulations and compliance training often fail to reduce real-world risk. Dune addresses this with a unified platform that continuously monitors behavior, tailors interventions and adapts protections around high-risk users.Kyle is highly skilled in AI & Machine Learning research and development, with a specialization in building secure, robust and scalable systems for cutting-edge cybersecurity solutions. He is currently developing advanced technologies to prevent AI-powered social engineering attacks and enable real-time, dynamic risk profiling of employees. Kyle believes that as threat actors evolve, organizations must adapt using data-driven methods to reduce the attack surface and strengthen defenses.In this episode, Kyle talks about:0:00 His journey from early chatbot work to founding engineer at Dune2:19 How Dune Security simulates advanced phishing attacks to train users4:45 How his role evolved from generalist to AI R&D8:17 Delivering authentic threat simulations and risk visibility for organizations11:20 Why future threats will be hyper-personalised, cross-channel and AI-driven14:58 His key advice to stay on AI’s cutting edge and solve hard problemsTo find out more about all the great work happening at Dune Security, check out the website www.dune.security
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  • ServiceNow Series E206: 'Redefining Security Solutions' with Alert Enterprise's Yogesh Ailawadi
    Today's guest is Yogesh Ailawadi, Head of Products & Innovation - Identity, Safety and Security at Alert Enterprise. Founded in 2007, Alert Enterprise's mission is the seamless convergence of advanced physical access control, identity management and workspace automation. Their solutions are designed to empower businesses with secure, flexible and efficient work environments, catering to the dynamic needs of today’s workforce. They understand that in the digital era, the security of physical and digital assets is paramount.Yogesh leads Alert Enterprise’s global product management and solutions engineering teams and brings over 15 years of experience in information security, identity and access governance across IT, Physical and OT systems. He has led global deployments of PIAM/IAM solutions for Fortune 100/500 customers across various industries. Yogesh is well versed in industry regulatory standards with a deep understanding of engineering concepts and technologies, and their usage in the security domain.In the episode, Yogesh discusses:0:00 An insight into his 20-year career in security, product and innovation3:10 Pioneering physical security governance across critical industries at Alert Enterprise5:27 Expanding physical GRC by integrating with the ServiceNow platform8:04 Seeing a high-demand from large, regulated industries using ServiceNow workflows10:07 Product live on ServiceNow with focus on AI-driven access solutions11:39 Focusing on product innovation, scaling through global partners13:42 Bringing physical security workflows and AI use cases to ServiceNow
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Über The Alldus Podcast - AI in Action

The AI in Action series of The Alldus Podcast breaks down the hype and explores the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives. Powered by Alldus International, the premium AI Workforce Solutions, our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent work that is being done within AI across the world.
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