The Alldus Podcast - AI in Action

Today's guest is Jimi Li, Chief Technology Officer at ALM. Founded in 1998, ALM is the world’s most trusted provider of information, data, intelligence and content supporting both the practice and business of law. What began more than 40 years ago as a single publication serving attorneys has since grown into a global company supporting more than seven million business leaders and practicing professionals. Along the way, ALM has helped transform the industries it serves, as well as the communities within them.
Jimi is a results-driven technology executive leading enterprise-wide AI transformation. With a proven track record of translating business strategy into high-impact operational solutions, he brings deep expertise across product management, cloud infrastructure, enterprise systems, data and analytics, and AI implementation. Jimi oversees all technology functions at ALM and is spearheading the adoption of generative AI, large language models and agentic automation to transform operations and accelerate product innovation.
In this episode, Jimi talks about:
0:00 His journey from self-taught engineer to leading digital and AI transformation
2:50 ALM as a legal media and data company driving digital and AI transformation
3:58 AI succeeds when integrated into strategy and cross-functional teams
6:12 How AI transformed their product teams, improving efficiency and delivery
8:323AI projects fail due to mindset, context gaps and workflow friction
14:38 How AI creates value in employee efficiency, ROI and strategic opportunities
17:51 Success in AI needs data experts, tech-savvy product managers and business-minded developers

Today's guest is Matej Zachar, CIO and CISO at Kontent.ai. Founded in 2015, Kontent.ai help content-driven organizations in regulated industries like healthcare and insurance overcome complex content challenges. They do this by bringing complete control and efficiency to every aspect of content management. At the core of Kontent.ai's work is a commitment to helping clients streamline content operations, reduce risk and enable teams to deliver high-quality content at scale.
Matej Zachar is a security, privacy and IT executive with a track record of leading award-winning teams. He has built numerous security, privacy and IT programs and managed the security of over 400 products and cloud services. At Kontent.ai, he owns the IT and security strategies and programs, leads both IT and Security Team, and manages risks. He is also the chair of the Security Steering Committee, a member of the Responsible AI Committee, Privacy Team and Corporate Compliance Committee.
In this episode, Matej talks about:
0:00 His career working at the intersection of AI and Cybersecurity
2:20 Secure AI governance builds trust amid evolving regulations
4:33 How AI governance reveals reliance on vendors and data risks
6:14 Vendor negotiations depend on company size and bargaining power
7:27 Why AI adoption and customer sentiment are key success measures
8:57 Advice to stay curious, adapt to change and commit to continuous learning
9:58 Risk rises with understaffing and AI-driven phishing attacks
12:30 How automation effectively speeds up tedious security tasks and triage
To find out more about all the great work happening at Kontent.ai, check out the website www.kontent.ai

Today's guest is István Görgei, Managing Director of ServiceNow Business Unit Leadership at Capture Group. Founded in 2009, Capture helps organizations become agile digital enterprises by streamlining their application factories. Serving over 400 clients across the DACH and CEE regions, Capture offers AI-powered ServiceNow solutions, low-code application development, test outsourcing and resource augmentation, supported by nearshore services to deliver scalable, end-to-end enterprise impact.
Istvan is a customer-focused professional with expertise in relationship building, project management, strategic planning and team development. He is the Managing Director of Capture's ServiceNow Business Unit where he leads strategy, operations and growth across the DACH and CEE regions, leveraging AI to deliver transformative customer value. Passionate about creating sustainable, long-term solutions, Istvan helps customers achieve their goals faster while nurturing innovation, balanced growth and lasting business impact.
In the episode, István discusses:
His background as expert in agile and hybrid work at ServiceNow
Capture’s journey from project management to comprehensive ServiceNow solutions
How ServiceNow connects silos, enabling insights and future forecasting
From starting in IT, SPM aligns business and plans strategic roadmaps
How Boutique partners add specialized value beyond standard ServiceNow offerings
Combining boutique expertise with a large external network for ServiceNow solutions
His vision of AI-driven, conversational ServiceNow simplifying user workflows
Using AI to prefill SPM project data, reducing gaps and administrative work
Encouraging team creativity with AI, but maintaining clear governance boundaries
Advice to understand the past, anticipate the future and plan strategically

Today's guest is Jesal Mehta, Founder and CEO at Aavenir. Founded in 2019, Aavenir is an AI-powered SaaS platform that streamlines Source-to-Pay processes by automating procurement, vendor onboarding, contract lifecycle, obligations and accounts-payable. Built on ServiceNow, it unifies procurement, legal, finance and compliance teams with real-time insights, scalable workflows and strong security. Aavenir helps enterprises accelerate contract cycles, reduce costs, manage risk and simplify procurement operations globally.Jesal is a seasoned enterprise software executive with deep experience driving product growth through innovative strategies and high-performing teams across India and the USA. He brings strong leadership in Procure-to-Pay and contract management, including ownership of a flagship CLM product and execution of cross-functional strategies for aggressive growth. He has also built and led offshore development centers in India, managing full delivery, services and support while scaling organizations through leading SI partnerships.In the episode, Jesal discusses:
0:00 Techie-turned-leader specialising in CLM and platform solutions
2:50 Aavenir’s focus on AI-enabled, native ServiceNow source-to-pay solutions with integrated CLM
4:16 Becoming a ServiceNow-focused firm delivering modern AI-powered source-to-pay transformations
6:28 Complementing ServiceNow by delivering deep, missing source-to-pay capabilities
9:12 How he built a remote, domain-expert team trained on ServiceNow
11:34 Why domain knowledge and empathy matter more than technology platforms
13:58 How AI supercharges products and internal productivity for faster delivery
17:00 Why innovation, customer focus and joy drive everything they do

Today's guest is Peter Castillo, Director of Technology Operations Center Platforms at Toyota Financial Services. Founded in 2000, Toyota Financial Services help millions of Toyota customers drive the vehicle of their dreams, thanks to their flexible financing and leasing, voluntary protection products and well-rounded auto insurance offerings. Inspired to always strive for quality, convenience and consistency, one of their main goals is to deliver exceptional customer service that matches the exceptional quality of Toyota vehicles.
With over 25 years of engineering experience and 15 years leading and managing critical systems in highly regulated environments, Peter combines technical expertise with thoughtful, strategic leadership. He is a servant leader who strongly believes in the power of conversation, identifying the most efficient path from Point A to Point B, the importance of time and perspective, and rarely is something more important not to stand up and turn the vinyl record to Side B.
In the episode, Peter discusses:
0:00 His career journey from odd jobs to ServiceNow expert
3:42 Toyota Financial Services as world’s largest auto lender, focusing on vehicle financing
5:21 His role to focus on scaling and modernizing Toyota’s mature ServiceNow platform
9:04 Balancing stability, technical debt and innovation through thoughtful AI adoption
12:41 Promoting ServiceNow’s value, talent development and internship opportunities at Toyota
17:21 Offering stability, strong culture and customer-focused innovation