The Alldus Podcast - AI in Action

Today's guest is Chandra Sekhar Chappa, Global Head, Co-Innovation - ServiceNow at Google Cloud. Founded in 2016, Google Cloud is Google’s enterprise cloud computing platform, providing organizations with scalable infrastructure, data analytics, AI, machine learning, security and application development services. Google Cloud helps businesses modernize operations, accelerate innovation, and securely build, deploy and manage applications and data at scale across hybrid and multi-cloud environments.
Chandra is a technology leader with over 16 years of experience across product management, cloud operations, IT service management, infrastructure, and governance, risk and compliance. He specializes in ServiceNow, hyperscaler partnerships, cloud marketplace integrations, and enterprise service management. Chandra has led large-scale technology initiatives that have generated significant revenue growth and cost savings, while helping more than 1,100 enterprise customers improve cloud governance and operational efficiency.

In the episode, Chandra talks about:
0:00 His journey from IT tutor to leader in ServiceNow innovation at Google
2:08 The importance of mentors in his career and giving back
4:31 How the Google Cloud - ServiceNow integration/partnership combines AI with workflow transformation
5:26 Enabling enterprise-scale workflows, execution and governance
8:01 How their AI control tower provides full agent visibility and governance
10:26 How the Google Cloud - ServiceNow integration/partnership enables real-time data and AI-driven CRM gains
13:29 His advice to leverage AI ecosystems, avoid POCs and build faster
15:51 The need to use trusted partners, align leadership and balance decision-making
17:58 How mentorship, self-belief and persistence through uncertainty leads growth
To find out more about all the great work happening at Google Cloud, check out the website cloud.google.com

Today's guest is Verena Liebhart, Partner Manager, EMEA Central at ServiceNow. Founded in 2003, ServiceNow is a leading enterprise cloud platform that helps organizations automate and streamline digital workflows across IT, HR, customer service and operations. It enables businesses to improve efficiency, reduce manual processes, and enhance employee and customer experiences. ServiceNow supports large enterprises in modernizing operations and scaling digital innovation across the organization.
Verena is a Partner Manager at ServiceNow, leading strategic alliances across EMEA Central with Infosys. She drives joint go-to-market execution, pipeline growth and revenue across AI, CRM and workflow transformation. With a background in customer success supporting large DACH enterprises, she brings a strong value-realization mindset focused on measurable impact. With over 10 years of international experience, Verena builds high-performing partnerships grounded in trust, accountability and shared growth.In the episode, Verena discusses
0:00 Her Travel-driven career building perspective, growth and global mindset
4:41 Building meaningful connections through genuine interest and effort
7:11 Advice to understand promotion systems, build relationships and actively own your career
10:37 Why confidence and authenticity make gender a strength, not a limitation
12:47 Valuing curiosity, questioning norms and seeking the right fit drive growth
17:29 Focus on growth, building foundations and future opportunities

Today's guest is Puneet Kukreja, Partner at EY, Resilient Nation Leader & Head of Cyber. EY Ireland is a leading professional services firm providing assurance, consulting, tax, strategy and transactions services to organisations. EY helps businesses navigate transformation, manage risk and drive long-term value through innovation, technology and industry expertise. Guided by its purpose of “building a better working world”, EY supports clients across sectors including financial services, healthcare, government and technology.
Puneet works at the intersection of cyber security, AI trust, operational resilience and critical infrastructure, advising boards, governments and regulated sectors on building resilient systems for an AI-driven world. With global leadership experience across healthcare, financial services and the public sector, Puneet focuses on engineering resilience into critical systems from the outset. He is the creator of the EY Cyber Leaders Index and a recognised thought leader on cyber resilience, AI governance and digital trust.
In the episode, Puneet talks about:
0:00 Why compounding global challenges demand confident, future-focused action
2:46 As AI drives unprecedented change, organizations should adapt confidently
4:00 Resilience must be engineered into core infrastructure investment
6:12 How resilience must evolve beyond plans to real-world testing
9:34 Why boards need crisis training and define minimum viable operations
13:37 The need to focus on disruption, data risk, hygiene and preparedness
16:18 How Mythos exposes technical debt, demanding urgent zero-day readiness

Today's guest is Lesley Whelan, Head of Risk and Compliance at HCS. Founded in 1994, HCS is one of Ireland’s leading managed IT services and cybersecurity providers, supporting organizations with digital transformation, cloud solutions, AI technologies and IT infrastructure. With offices across Ireland and a highly accredited team, HCS combines deep technical expertise with a customer-first approach, helping businesses strengthen security, improve operations and drive sustainable growth through innovative technology solutions.
Lesley specializes in operational resilience, information security, governance and regulatory compliance across shared services, IT, managed services and cyber environments. Lesley supports organizations in strengthening governance frameworks, improving operational processes, and implementing standards such as ISO 27001 and ISO 20000. Her approach focuses on practical, outcome-driven solutions that enhance compliance, reduce risk and improve service quality across day-to-day operations.

In the episode, Lesley talks about:
0:00 Her career journey from IT engineering to cyber leadership
3:01 Focus on cyber leadership, governance and management systems
4:08 Emphasizing leadership’s role in embedding culture and security
4:56 How ISO 27001 provides governance, accountability and decision clarity
5:58 The need for pragmatic governance, decision-making and balanced AI adoption
7:48 HCS as a managed IT partner offering cyber and advisory services
9:11 Why investment in cyber requires practical testing, not just documentation
11:14 Using LinkedIn, peers, events and courses to manage constant industry change
12:30 Advice to embrace opportunities, stay open and learn from experience
To find out more about all the great work happening at HCS, check out the website www.hcs.ie

Today's guest is Michael Sutherland, Manager of Applications for ServiceNow at Franciscan Health. Founded in 1875, Franciscan Health is a leading Catholic healthcare system dedicated to compassionate, patient-centred care. Serving communities across the Midwest through hospitals, clinics and specialist services, they combine clinical excellence with a commitment to dignity, stewardship and service. Guided by Franciscan values, they care for the whole person - mind, body and spirit - while supporting healthier communities.
Michael is a technology and transformation leader focused on driving growth through ServiceNow, intelligent automation and AI-enabled solutions. He has led global teams, managed multimillion-dollar platforms, and delivered enterprise automation strategies with measurable impact, including $4.5M+ annual ROI and 95% automation of regulatory processes. Michael partners with executives and operational leaders to align technology with business strategy, streamline operations and lead high-performing teams through complex change.
In the episode, Michael talks about:
0:00 His journey from finance to automation, ServiceNow, management, strategy and business value
3:14 An overview of his role managing extensive ServiceNow across departments
5:11 Overseeing ServiceNow architecture, governance and development
6:30 Replacing custom major incident processes with out-of-the-box ServiceNow functionality
8:29 His excitement about leveraging AI in ServiceNow for automated fulfilment
11:10 Planning AI-driven automation to auto-detect and repair medical devices
13:38 Drive measurable outcomes, link team work to value and celebrate success
16:17 Planning modest internal team growth, relying on expert partners for projects