The Alldus Podcast - AI in Action

Today's guest is Jane Corr, Head of Cyber Security at CIE (Córas Iompair Éireann). Founded in 1945, CIE is Ireland’s state-owned public transport group, providing rail and bus services nationwide through its operating companies Iarnród Éireann, Dublin Bus and Bus Éireann. Headquartered in Dublin, the group plays a central role in connecting communities, supporting economic activity and delivering sustainable mobility, carrying hundreds of millions of passenger journeys across Ireland each year.
Jane is an accomplished Information Security and IT leader with a proven track record of building high-performing teams and delivering results. Known for her “can-do” attitude and strong customer focus, Jane brings a structured approach to solving complex challenges. Her expertise spans information security, technology risk, programme delivery, IT operations and data centre management within large organisations. She is also highly experienced in presenting to Boards and executive leadership.

In the episode, Jane discusses:
0:00 Her journey from Infrastructure leader to cybersecurity
2:55 Why cyber leaders must communicate concisely and confidently
5:36 Her broad CSO role including AI, regulation, talent and influence
7:14 Advice to start with strategy, align people, roadmap and governance
8:55 The need to embed cyber as accessible service, balance risk and compliance
11:52 How cyber is maturing toward measurable, compliance-driven continuous improvement

To find out more about all the great work happening at CIE (Córas Iompair Éireann), check out the website www.cie.ie.

Today's guest is David Shake, Director, ServiceNow PMO - North America at Crossfuze. Founded in 2000, Crossfuze is a global consulting and services firm specializing in the ServiceNow platform. As a 2025 ServiceNow Partner of the Year, Crossfuze helps organizations accelerate digital transformation through advisory, implementation and managed services. The company focuses on optimizing workflows, improving service delivery and enabling customers to maximize the value of their ServiceNow investments.
David is a focused and innovative professional with strong leadership, management, and communication skills. He excels in balancing competing priorities while building collaborative teams and strong client relationships. As a Client Lead at Crossfuze, David directs complex projects involving process and system design, resource management, and global service delivery. Passionate about customer success, David leverages his ServiceNow expertise to deliver operational excellence and help clients achieve their business goals.

In the episode, David talks about:
0:00 His journey from Xerox sales intern to service delivery leader
5:47 Crossfuze as an elite ServiceNow partner offering implementations and support
6:59 Delivering ServiceNow reveals gaps between vision and reality
10:13 The need to be honest, realistic and solution-focused in implementations
13:45 Seeing growing demand in SecOps and risk management
16:00 How Crossfuze’s small size cultivates a collaborative, expert-driven culture
18:14 Why Crossfuze’s reputation and expert breadth drive industry differentiation

To find out more about all the great work happening at Crossfuze, check out the website www.crossfuze.com

Today's guest is Emmanuel Ranchin, VP Global Cyber Security Fusion at State Street. Founded in 1792, State Street are a global leader across investment servicing, markets and financing and investment management. With 11.5% of the world’s financial assets flowing through their doors every day, they are a trusted partner to institutional investors and a vital part of the global economy. Together with their clients, State Street help create better outcomes for the world’s investors and the people they serve.
Emanuel is an accomplished Programme Manager with strong analytical, problem-solving and IT skills, built on a foundation in Chemical Engineering and extensive experience in the Financial Services industry. A results-driven team leader with excellent interpersonal and communication abilities, Emanuel is highly committed, approachable and adaptable leader who consistently delivers successful outcomes.
In the episode, Emmanuel discusses:
0:00 His journey from engineering to leading cybersecurity governance in banking
5:30 Why Cybersecurity needs accountability, culture and business partnership
9:28 How Cyber hygiene culture extends beyond work into daily life
11:56 His advice to stay curious, be open-minded and keep learning to stay relevant
15:32 Why clear communication, emotional intelligence and simplifying complexity drive success
18:47 Effective communication requires time, cultural awareness, feedback and adaptation
22:39 The need to build trust, model behavior, embrace feedback, balance risk and enable AI
24:32 Innovation requires curiosity, culture change, clear goals and empowered thinking
To find out more about all the great work happening at State Street, check out the website www.statestreet.com

Today's guest is Rahul Naidoo, Co-Founder and CEO at Superscript. Founded in 2021, Superscript is a New York–based healthcare technology company modernizing how people access and pay for medical services. By introducing transparent, upfront pricing and streamlined digital purchasing tools, Superscript makes healthcare more like e-commerce - clear, simple and consumer-friendly. Its platform empowers patients with greater choice, clarity and control, eliminating surprise bills and redefining the healthcare experience.

Rahul is a technology entrepreneur passionate about transforming complex systems into simple, user-centered experiences. Originally from South Africa, he earned a degree in Computer Science from Harvard University and gained experience in digital product development and strategy at several tech ventures before founding Superscript. Under his leadership, Superscript has pioneered a novel healthcare pricing protocol, partnered with hundreds of providers, and is redefining how patients navigate and pay for care.

In the episode, Rahul talks about:
0:00 His journey from tech-savvy roots to co-founding a health tech startup
2:15 Building Superscript with a philosophy to fix healthcare inefficiency
6:04 How college friends turned idea into Superscript with Mark Cuban’s backing
10:27 Why AI should remove admin burdens, not replace humans in healthcare
16:55 Superscript’s culture of perseverance, optimism and problem-solving resilience
20:13 Reimagining pricing from creating real, upfront healthcare prices from scratch
23:35 The journey building seamless healthcare tech
27:42 How Superscript cultivates growth, excellence and purpose-driven work

To find out more about all the great work happening at Superscript, check out the website www.superscript.nyc

Today's guest is Amber Robertson, Senior Manager, Application Services (ServiceNow) at Activision Blizzard. Founded in 2008, Activision Blizzard is a global leader in interactive entertainment, creating epic experiences across console, PC and mobile. Home to iconic franchises like Call of Duty®, World of Warcraft®, Overwatch®, Diablo® and Candy Crush™, the company builds vibrant communities, pushes innovation in gaming and esports, and connects players worldwide through immersive, memorable experiences.
Amber is a senior technology leader with 20 years’ experience building and operating enterprise service platforms in complex global environments. She currently leads the ServiceNow platform across Activision Blizzard, Blizzard Entertainment and King, focusing on scalable strategy, service delivery excellence, and user-centered design. She partners with cross-functional teams to modernize service experiences, establish governance, responsibly leverage AI and create intuitive, human-centered platforms.
In the episode, Amber talks about:
0:00 Career journey from fine art to IT, building service desks and ServiceNow
5:20 Leading ServiceNow consolidation across Activision Blizzard and King
9:25 Expanding ServiceNow with HR, legal, events and finance tools company-wide
10:47 How ServiceNow became the self-sufficient, gamified hub for company workflows
13:24 Currently scaling ServiceNow with Employee Center, AI and lifecycle management
15:45 Leading ServiceNow with two engineers plus long-term vendor support
16:56 Staying at Activision Blizzard for supportive, positive work environment
18:43 ServiceNow work remains project-based, relying on consultants for support
20:31 How the company supports side projects, letting her create art and ServiceNow apps