Enterprise Digital - the podcast

• Episode 123 - Authenticity, Values, and Leadership in ITSM

  In this episode, Barclay and Ian are joined by consultant, author, and STEM ambassador Sophie Hussy for a focused conversation on leadership, authenticity, values, and confidence in IT service management. Sophie shares her journey through tech, the inspiration behind her book, and why being true to your values is central to effective leadership at any level.They explore what authenticity actually looks and feels like in the workplace, how confidence shapes behaviour, the difference between management and leadership, and why the service desk remains one of the best places to build essential leadership skills.The episode also includes this week’s trivia, featuring NASA’s discovery of an unexplained particle detected above the North Pole.

  --------  

  36:36

  --------

  36:36
• Episode 122 - SMB ITSM: Challenges, Opportunities, and What Comes Next

  In this episode, Barclay and Ian are joined by for Gartner analyst, Keith Andes from EasyVista. The conversation explores findings from Keith’s recent global survey into how SMB organisations are approaching ITSM, endpoint and asset management, integration, and AI readiness.Keith talks through the realities of SMB IT operations, including fragmented tooling, manual processes, skills shortages, budget constraints, and the growing demand for faster time-to-value.He also highlights the gap between the desire for AI and automation, and the foundational ITSM practices that need strengthening before either can deliver meaningful results.The discussion includes market movement, the return of the Magic Quadrant, the risks of uncontrolled home-built automation, and the difference between AI embedded in tools versus DIY approaches.This week’s trivia is based on an internet-connected bed stuck online during the AWS outage.

  --------  

  46:12

  --------

  46:12
• Episode 121 - 40 Years On, Are We Any Better at ITSM?

  In this episode, Barclay and Ian are joined by long-time industry figure Martin McKenna to reflect on four decades of service management. From the early days of handwritten call logs to today’s AI-powered tools, Martin shares how the industry has changed and what has stayed the same.The conversation covers his journey from building help desks to founding conferences, the impact of the pandemic on live events, and his latest project using AI to help organisations find the right ITSM tools in minutes. There are also lighter moments involving naked mole rats, Scrabble, and why some things in ITSM never really change.

  --------  

  46:21

  --------

  46:21
• Episode 120 – Conference Season, Pumpkins, and Perspectives

  As conference season kicks off across Europe, Barclay and Ian share stories from recent events in Utrecht and Copenhagen, and discuss what’s coming up on the calendar: from Service North and itSMF UK to Service Management World in the US, reflecting on the trends shaping the conversations this year, from AI risk to human-centered IT. Plus, in true Enterprise Digital fashion, the episode also starts with a slice of trivia: the UK’s record-breaking giant pumpkin.  

  --------  

  19:37

  --------

  19:37
• Episode 119 - ITIL and Transformation: How to Implement Change That Actually Works

  In this episode, Barclay Rae and Ian Aitchison are joined by Roman Jouravlev and Kaimar Karu to discuss the brand-new ITIL publication How to Implement – or, more accurately, how to make transformation work.They explore what’s behind the new book, why “implementation” isn’t about installing ITIL, and how its flexible model helps organisations choose the right approach for their own environment. From governance patterns and practical tools to cooking analogies, failed transformations, and even the return of the dodo (yes, really, in this week’s trivia), this is an engaging conversation about evolving ITIL for a VUCA and AI-ready world.

  --------  

  37:51

  --------

  37:51

Weitere Technologie Podcasts

Trending Technologie Podcasts

Über Enterprise Digital - the podcast