Keys To The Shop : Equipping Coffee Shop Leaders

• SHIFT BREAK! Identifying Values on Shift

  The life of your business is going to be determined by how easily and frequently you and your staff can identify, during the workday, behaviors and events that represent the values of your company. The problem is that because we are so busy with the tasks of the work, it makes it difficult for us to identify those times in the work that can help motivate nourish and sustain us. Today on shift break, we will be talking about your role as a leader to help identify values on shift. This practice will result a team of people ready to not only recognize the difference between bad and good behaviors and situations on bar, but it will create staff who then independently pursue furthering the good. Related episodes:    329 : How to Teach Company Values to Your Staff Scaling Values Bridging the Values-Actions Gap   Click here to register for our new webinar!  "The Keys to the Shop: Principles for Cafe Success" Tickets are limited and you will want to secure your seat soon!    CONSULTING + COACHING If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  [email protected] of book a free call now:  https://calendly.com/chrisdeferio/30min    Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com  

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• 576: Financial Stability Using Profit First for Coffee Businesses w/ Kim Logsdon of Caffeinate Your Cash

  Many owners struggle to make a profit and to pay themselves. This inevitably will lead to burn out and disillusionment and sadly for many closing down the shop before ever really seeing what it's potential could have been. Making money in your cafe has a lot to do with how well you track and manage what you already make. Enter the Profit First system and the coach who helps apply it to the world of coffee shops, Kim Logsdon! Kim Logsdon is a long time CFO and financial consultant who has worked with business owners and entrepreneurs for the past 30 years. She started her consulting journey in banking working with entrepreneurs and private equity advisors providing them with financial services and credit facilities to grow and expand their businesses organically and through acquisitions. Kim has also had substantial personal experience as an entrepreneur and business leader where she further deepened her expertise that her clients today rely on to help them navigate their own journeys.   Among the entrepreneurs Kim works with, she has a particular focus on coffee shops and coffee roasters to help them with cash flow issues and achieve financial stability through here personal caching using the Profit First methodology. She also help streamline operations with Pumpkin Plan business strategies and is launching the Money Habit Mentor program to help owners and team achieve financial freedom in their personal lives. In todays episode we will be discussing: What is Profit First and why might you need it Why do owners pay themselves last? Why managing money well and specifically is the key to stability How to go about applying this framework to your business How much should you be saving and investing? Common hurdles or points or resistance The real cost of not managing finances and the real profits to be had Links:  https://kimlogsdon.com/   Related episodes:  SHIFT BREAK! The Two Kinds of Margin You Need in the Cafe 202 : Mastering your Finances and Accounting w/ Keila Hill-Trawick of Little Fish Accounting 223 : Building a Financially Resilient Business w/ Andrew Carroll KEYS TO THE SHOP ALSO OFFERS 1:1 CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  [email protected] or book a free call now:  https://calendly.com/chrisdeferio/30min  SPONSORS Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com  

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• SHIFT BREAK! Is Anyone Else Slow Today?

  You read this kind of question mostly from nervous owners who are glued to their screen and anxiously review every data point with bloodshot eyes. Like a nervous flyer, ever bump on the plan is a sure sign of an imminent crash, but here's the thing, it's not.  Today on shift break we will be talking about why these kind of questions, while cathartic, actual reinforce a mindset that will rob you of the peace you seek and what you should do instead. Related episodes:  SHIFT BREAK! Get Your Cafe to Stand Out Without Losing Your Footing Getting Them In By Getting Out! SHIFT BREAK: Getting Over the Awkwardness of Leadership 453 : The Craft of Operations SHIFT BREAK! The Urgent Need for Training in Today's Coffee Shop   Click here to register for our new webinar!  "The Keys to the Shop: Principles for Cafe Success" Tickets are limited and you will want to secure your seat soon!    CONSULTING + COACHING If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  [email protected] of book a free call now:  https://calendly.com/chrisdeferio/30min    Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com  

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• 575: Celebrating Barista Culture w/ Steve Moloney of The Barista League!

  For the last 10 years The Barista League has been putting on competition/events that tap into the culture of the working barista and offers a fun environment that also showcases and celebrates the skills of the people who serve customers globally. In the current landscape where competition is increasingly isolated from reality and can easily be seen as a place to conform, perform TBL is a needed balance. Now they are taking the next step in their evolution and introducing a newer format and judging criterial born from their ten years of conversations with he baristas they hope to serve. and we are going to talk all about it with the founder, Steve Moloney! Steve is a long time coffee professional, barista, and 2x Swedish Barista Champion who for the last tan years has been leading the event and competition The Barista League. Criss crossing the globe every year Steve and the team get to see a wide variety and sampling of the various barista cultures that make coffee a wonderful and diverse landscape.  Today we are going to talk with Steve about: The purpose and evolution of The Barista League Why it is important to recognize the real elements of bar work Team competition and what it does to enhance professional development The need for expression and fun in coffee New format and criteria Measuring the customer experience  What should we strive for in shops to push coffee forward Links: www.thebaristaleague.com IG: @thebaristaleague   Related Episodes: 250 : Planning better Events w/ Steven Moloney of The Barista League SHIFT BREAK! How To Get The Most From a Coffee Event 297 : Making Coffee Education Fun w/ Suneal Pabari of Leaderboard Coffee 162 : Discussing "Baristastainability" w/ Jenna Gotthelf of Counter Culture Coffee SHIFT BREAK! The Urgent Need for Training in Today's Coffee Shop 437 : The New Age of the Barista: Mindsets + Habits for Success 309 : A Conversation w/ Sarah Allen and Ken Olson of Barista Magazine   Click here to register for our new webinar on December 5th 2025! "The Keys to the Shop: Principles for Cafe Success"   KEYS TO THE SHOP ALSO OFFERS 1:1 CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  [email protected] or book a free call now:  https://calendly.com/chrisdeferio/30min  SPONSORS Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com  

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• 574: Founder Friday! w/ Mackenzie Cohen of Kittitas Cafe in Kittitas, WA!

  If you want to run a great coffee shop, loving people is one of the most important things to have at the foundation of all you do. It is also sometimes the hardest and requires intentional pursuits of a visions and a tenacity that always seeks out ways to improve communication, service, hospitality, and quality to make sure both staff and customers consistently feel the love.  I am happy that we get to chat with someone whose cafe and pursuit of what coffee service and community can look like has been making an big impact in a small eastern Washington town. Today we will be talking with the founder of Kittitas Cafe, Mackenzie Cohen!  After working in the food and beverage industry in the U.S. and in Australia for over a decade, Mackenzie found her love for coffee, food, and people was so overwhelming she needed to make it her career! The Kittitas Cafe's unofficial motto is, "love on people so much, they can't help but love us back." So far, it's worked pretty well for them! Kittitas Cafe has formed an incredibly loving community, introduced people to coffee and food they otherwise may never have tried, and has provided careers for people that offer growth and fulfillment.  Some things we will cover: Inspiration Behind Opening the Cafe Influences of Coffee Culture What is "The Athleticism of Service" What it Looks Like to Love People Well The importance of Creating a Supportive Team Environment Viewing Management as a continuous learning process Challenges, proud moments, and Building Relationships with Customers How Balance Staff and Customer Needs Menu Evolution From Staff Conversation and Feedback Gratitude as a Lifeline to Staff   Links: 535: Founder Friday! 30 Years of Coffee! w/ Ana Burgos and Amanda Jones of Hyperion Espresso, Fredricksburg, VA 380 : Founder Friday! w/ Cary and Cindy Arsaga of Arsaga's Coffee Roasters 480: Focus on What Your Customers Love 340 : Encore Episode of "10 Reasons to Love the Customer"! 5 Keys to Coffee Shop Staff Retention     Click below to register for our new webinar!  "The Keys to the Shop: Principles for Cafe Success"     KEYS TO THE SHOP ALSO OFFERS 1:1 CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  [email protected] or book a free call now:  https://calendly.com/chrisdeferio/30min  SPONSORS Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com      

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