The CommUnity Lab - Connecting Professional Communication Research, Practice & People

• Lab Talk #9 - "The Art of the Apology (and Other Crisis Musts) " with Prof. Sora Kim

  Welcome to The CommUnity Lab! The knowledge transfer podcast, where we dive deep into the fascinating world of professional communication research and its application. Hosted by Danny (Daniel Wolfgruber), this podcast brings together leading scholars to explore how communication shapes workplaces, relationships, and society at large. In each episode, we break down communication research and real-world insights, making them accessible and relevant for communication professionals, leaders, fellow scholars, students, and anyone curious about the magic of communication. Today’s guest is Prof. Sora Kim from the Chinese University of Hong Kong. In this Lab Talk, we dive into her research on crisis and CSR communication and explore why a crisis can also be an opportunity — if handled thoughtfully. Sora shares why credibility, culture, and stakeholder engagement are essential for reputation management in tough times, and how CSR messaging can either strengthen or severely damage an organization’s standing when the pressure is on. Want to explore more? Here are five scientific publications related to today’s episode: Jaques, T. (2009). Issue and crisis management: Quicksand in the definitional landscape. Public Relations Review, 35(3), 280–286. https://doi.org/10.1016/j.pubrev.2009.03.003 Ji. Y., & Kim, S. (2023). The impacts of social media bandwagon cues on public demand for regulatory intervention during corporate crises. Journal of Contingencies and Crisis Management, 31(3), 392-405. https://doi.org/10.1111/1468-5973.12446 Kim, S., Sheng, X., & Ketron, S.C. (2022). The roles of legacy versus social media information seeking in American and Chinese consumers’ hoarding during COVID-19. Journal of International Marketing, 30(2), 38-55. https://doi.org/10.1177/1069031X221089347 Kim, S., Sung, K-H., Ji, Y., Xing, C., & Qu, J. (2021). Online firestorms in social media: Comparative research between China Weibo and USA Twitter. Public Relations Review, 47(1), 102010. https://doi.org/10.1016/j.pubrev.2021.102010 Yang, C.Y., & Kim, S. (2024). Safety nudged or empowerment fueled? Leadership mechanism and boundary condition for followers’ adaptive communication behaviors during the COVID-19 pandemic crisis in China. Journal of Public Relations Research, 37(1-2), 31-53. https://doi.org/10.1080/1062726X.2024.2369643 Follow The CommUnity Lab on Spotify, Apple Podcasts, or Podcastle, subscribe on YouTube, and join the conversation on LinkedIn. Your feedback helps shape this podcast into a must-listen for all communication enthusiasts. Let’s decode the way we (try to) connect, one conversation at a time!

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• Lab Talk #8 - "The Communicative Constitution of Sustainability" with Prof. Franzisca Weder

  Welcome to The CommUnity Lab! The knowledge transfer podcast, where we dive deep into the fascinating world of professional communication research and its application. Hosted by Danny (Daniel Wolfgruber), this podcast brings together leading scholars to explore how communication shapes workplaces, relationships, and society at large. In each episode, we break down communication research and real-world insights, making them accessible and relevant for communication professionals, leaders, fellow scholars, students, and anyone curious about the magic of communication. Today’s guest is Prof. Franzisca Weder from the Vienna University of Economics and Business. In this episode, we talk about her research on sustainability communication and why it matters now more than ever. Franzisca explains how organizations can and should speak about their sustainability efforts, the three key forms sustainability communication can take, and why effective, transformative public relations requires critical thinking, creativity, and the courage to question the status quo — even when it’s uncomfortable. Want to explore more? Here are five scientific publications related to today’s episode: Weder, F. (2024). Sustainability as guiding principle of communicative action the transformative and transformational potential of corporate sustainability communication as niche construction, a case from the energy sector. Corporate Communications: An International Journal, 30(2), 241-259. https://doi.org/10.1108/CCIJ-12-2023-0184 Weder, F. (2023). The evolution of the sustainability story: Strategic sustainability communication as niche construction. International Journal of Strategic Communication, 17(3), 228-244. https://doi.org/10.1080/1553118X.2023.2229304 Weder, F., Weaver, C.K., & Rademacher, L. (2023). Curating conversations in times of transformation: Convergence in how public relations and journalism are “Doing” communication. Public Relations Inquiry, 12(2), 163-182. https://doi.org/10.1177/2046147X231154550 Weder, F., & Milstein, T. (2021). Revolutionaries needed! Environmental communication as a transformative discipline. In B. Takahashi, J. Metag, J. Thaker, & S. Evans Comfort (Eds.), The handbook of international trends in environmental communication (pp. 407-419). Routledge. Weder, F., Karmasin, M., Krainer, L., & Voci, D. (2021). Sustainability communication as critical perspective in media and communication studies—an introduction. In F. Weder, L. Krainer, & M. Karmasin (Eds.), The sustainability communication reader: A reflective compendium (pp. 1-12). Springer Nature. Follow The CommUnity Lab on Spotify, Apple Podcasts, or Podcastle, subscribe on YouTube, and join the conversation on LinkedIn. Your feedback helps shape this podcast into a must-listen for all communication enthusiasts. Let’s decode the way we (try to) connect, one conversation at a time!

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• Lab Talk #7 - "Swearing is Caring" with Prof. Kristy Beers Fägersten

  Welcome to The CommUnity Lab! The knowledge transfer podcast, where we dive deep into the fascinating world of professional communication research and its application! Hosted by Danny (Daniel Wolfgruber), this podcast brings together leading scholars to explore how communication shapes workplaces, relationships, and society at large. In each episode, we break down communication research and real-world insights, making them accessible and relevant for communication professionals, leaders, fellow scholars, students, and anyone curious about the magic of communication. Today’s guest is Prof. Kristy Beers Fägersten from Södertörn University in Stockholm, Sweden. In this episode, we dive into her research on swearing across different contexts. Kristy explains how swearing, while often seen as socially risky, can actually strengthen social bonds, help us cope with stress in the workplace, and why leaders might want to keep the occasional swear word in their communication toolkit to make key messages land more powerfully. Want to explore more? Here are five scientific publications related to today’s episode: Baruch, Y., & Jenkins, S. (2007). Swearing at work and permissive leadership culture: When anti‐social becomes social and incivility is acceptable. Leadership & Organization Development Journal, 28(6), 492-507. https://doi.org/10.1108/01437730710780958 Baruch, Y., Prouska, R., Ollier-Malaterre, A., & Bunk, J. (2017). Swearing at work: The mixed outcomes of profanity. Journal of Managerial Psychology, 32(2), 149-162. https://doi.org/10.1108/JMP-04-2016-0102 Beers Fägersten, K., & Stapleton, K. (2022). Swearing. In F. Brisard, S. D’hondt, P. Gras, & M. Vandenbroucke (Eds.), Handbook of Pragmatics (pp. 129-155). John Benjamins Publishing. Fine, A., & Corte, U. (2024). Obscenity factories: Profanity and community in workgroup cultures. Work and Occupations, 51(3), 299-324. https://doi.org/10.1177/07308884241256101 Nelson, M. (2014). ‘You need help as usual, do you?’: Joking and swearing for collegiality in a Swedish workplace. Multilingua, 33(1-2), 173-200. https://doi.org/10.1515/multi-2014-0008 Follow The CommUnity Lab on Spotify, Apple Podcasts, or Podcastle, subscribe on YouTube, and join the conversation on LinkedIn. Your feedback helps shape this podcast into a must-listen for all communication enthusiasts. Let’s decode the way we (try to) connect, one conversation at a time!

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• Lab Talk #6 - "The Power of Positive Communication" with Prof. Julien Mirivel

  Welcome to The CommUnity Lab! The knowledge transfer podcast, where we dive deep into the fascinating world of professional communication research and its application! Hosted by Danny (Daniel Wolfgruber), this series brings together leading scholars to explore how communication shapes workplaces, relationships, and society at large. In each episode, we break down communication research and real-world insights, making them accessible and relevant for communication professionals, leaders, fellow scholars, students, and anyone curious about the magic of communication. Today’s guest is Prof. Julien Mirivel from the University of Arkansas at Little Rock, USA. In this episode, we talk about his outstanding research on the power of positive communication and why, especially people in leadership positions, are well advised to interact and communicate positively across hierarchies and beyond organizational boundaries. Want to explore more? Here are five scientific publications related to today’s episode: Cameron, K. (2021). Positively energizing leadership: Virtuous actions and relationships that create high performance. Oakland, CA: Berrett-Koehler Publishers. Biganeh, M., & Young, S.L. (2021). Followers’ perceptions of positive communication practices in leadership: What matters and surprisingly what does not. International Journal of Business Communication. https://doi.org/10.1177/2329488420987277 Mirivel, J.C. & Lyon, A. (2023). Positive communication for leaders: Proven strategies for inspiring unity and effecting change. Lanham, MD: Rowman & Littlefield. Socha, T.J., & Beck, G.A. (2015). Positive communication and human needs: A review and proposed organizing conceptual framework. Review of Communication, 15(3), 173-199. https://doi.org/10.1080/15358593.2015.1080290 Socha, T.J., & Pitts, M.J. (Eds.). (2012). The positive side of interpersonal communication. New York: Peter Lang. Starter Bibliography of the Positive Communication Network: https://docs.google.com/document/d/13dyp5p3DoPZkqcaArZcPtlXmQPT1f7oawpV8FGaSWkI/edit?tab=t.0 Follow The CommUnity Lab on Spotify, Apple Podcasts, or Podcastle, subscribe on YouTube, and join the conversation on LinkedIn. Your feedback helps shape this podcast into a must-listen for all communication enthusiasts. Let’s decode the way we (try to) connect, one conversation at a time!

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• Lab Talk #5 - "Speaking Up Authentically" with Prof. Ganga S. Dhanesh

  Welcome to The CommUnity Lab! The knowledge transfer podcast where we dive deep into the fascinating world of professional communication research and its application! Hosted by Danny (Daniel Wolfgruber), this series brings together leading scholars to explore how communication shapes workplaces, relationships, and society at large. In each episode, we break down communication research and real-world insights, making them accessible and relevant for communication professionals, leaders, fellow scholars, students, and anyone curious about the magic of communication. Today’s guest is Prof. Ganga Dhanesh from the University of Maryland, USA. In this episode, we dive into her research on professional communication, focusing on corporate social responsibility (CSR) and corporate social advocacy (CSA). We explore, among other things, why organizations should only take a stand on societal issues when it’s genuine — and what can happen when this is not the case. Want to explore more? Here are five scientific publications related to today’s episode: Cammarota, A., D’Arco, M., Marino, V., & Resciniti, R. (2023). Brand activism: A literature review and future research agenda. International Journal of Consumer Studies, 47(5), 1669–1691. https://doi.org/10.1111/ijcs.12967 Dhanesh, G.S. (2020). Who cares about organizational purpose and corporate social responsibility, and how can organizations adapt? A hypermodern perspective. Business Horizons, 63(4), 585-594. https://doi.org/10.1016/j.bushor.2020.03.011 Dhanesh, G.S., & Nekmat, E. (2019). Facts over stories for involved publics: Framing effects in CSR messaging and the roles of issue involvement, message elaboration, affect, and skepticism. Management Communication Quarterly, 33(1), 7–38. https://doi.org/10.1177/0893318918793941 Dhanesh, G. S. (2024). Communicating corporate social advocacy (CSA) in polarized times: A stoic turn from dancing to wrestling. Business Horizons. https://doi.org/10.1016/j.bushor.2024.08.004 Verk, N., Golob, U., & Podnar, K. (2021). A dynamic review of the emergence of corporate social responsibility communication. Journal of Business Ethics, 168, 491–515. https://doi.org/10.1007/s10551-019-04232-6 Follow The CommUnity Lab on Spotify, Apple Podcasts, or Podcastle, subscribe on YouTube, and join the conversation on LinkedIn. Your feedback helps shape this podcast into a must-listen for all communication enthusiasts. Let’s decode the way we (try to) connect, one conversation at a time!

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