Accenture AI Leaders Podcast

Join us in this episode of the AI Leaders Podcast and discover what context truly means for AI agents operating on enterprise data. Teresa Tung, Global Advanced Data Lead at Accenture, sits down with Ora Lassila, Associate Director of Data Engineering and Governance at Accenture and Juan Sequeda, Principal Data Strategist at ServiceNow to cut through the hype on why agents without semantics hallucinate and return conflicting answers, and how to start building a semantic layer that generates compounding value.

In this episode of the Accenture AI Leaders Podcast, Teresa Tung, Global Advanced Data Lead at Accenture, is joined by Russell Smith, VP of ERP Transformation Technology at AstraZeneca, and Nick Tate, Managing Director and Talent & Workforce Lead UKI at Accenture, to discuss how organizations can move from AI experimentation to real business value. Explore why scaling AI depends on people, culture, and adoption not just technology and learn practical insights on leadership and workforce readiness.

What does it mean to operate as an integrated firm in the age of AI? In this episode, Keri Smith, Global AI & Data Lead for Banking and Capital Markets at Accenture, speaks with Mandell Crawley, EVP and Chief Client Officer, and Dan DeDora, Lead, Integrated Client Intelligence and Head of FID Client Strategies at Morgan Stanley, on how AI is transforming client experience, from data activation to breaking down silos, and why true transformation starts with people.

In this episode, we explore the front lines of the generative AI revolution in customer service. Join Sharad Sachdev, Global Lead for Gen AI-Powered Customer Experience at Accenture, and Ping Wu, CEO of Cresta, as they discuss how the shift from deterministic to agentic AI is redefining the contact center. Together, they unpack the power of a unified platform that brings AI agents, real‑time human assistance, and conversational intelligence together to transform every customer interaction.

Join us for a special Women's Month episode exploring the evolving landscape of artificial intelligence with three distinguished leaders from Accenture: Keri Smith, AI & Data Lead for Financial Services; Teresa Tung, Global Advanced Data Lead; and Alice Chen, Senior Manager in the Center for Advanced AI. Together, they discuss what it takes to scale AI beyond the pilot phase, unpack the rise of "vibe coding" and agentic AI, and share why diverse perspectives are critical to building technology that truly serves all end users.