Accenture AI Leaders Podcast

What does it mean to operate as an integrated firm in the age of AI? In this episode, Keri Smith, Global AI & Data Lead for Banking and Capital Markets at Accenture, speaks with Mandell Crawley, EVP and Chief Client Officer, and Dan DeDora, Lead, Integrated Client Intelligence and Head of FID Client Strategies at Morgan Stanley, on how AI is transforming client experience, from data activation to breaking down silos, and why true transformation starts with people.

In this episode, we explore the front lines of the generative AI revolution in customer service. Join Sharad Sachdev, Global Lead for Gen AI-Powered Customer Experience at Accenture, and Ping Wu, CEO of Cresta, as they discuss how the shift from deterministic to agentic AI is redefining the contact center. Together, they unpack the power of a unified platform that brings AI agents, real‑time human assistance, and conversational intelligence together to transform every customer interaction.

Join us for a special Women's Month episode exploring the evolving landscape of artificial intelligence with three distinguished leaders from Accenture: Keri Smith, AI & Data Lead for Financial Services; Teresa Tung, Global Advanced Data Lead; and Alice Chen, Senior Manager in the Center for Advanced AI. Together, they discuss what it takes to scale AI beyond the pilot phase, unpack the rise of "vibe coding" and agentic AI, and share why diverse perspectives are critical to building technology that truly serves all end users.

In this episode of the AI Leaders Podcast, Andy Truscott, Global Health Technology Lead at Accenture, is joined by Simon Nazarian, Executive Vice President and Chief Digital & Technology Officer at City of Hope, for a deep, provocative conversation on what it really takes to scale AI in complex enterprises, especially in healthcare. Tune in for the full conversation!

Discover the impact of AI-powered computers in this fascinating episode with Harish Natarahjan, AI Consulting Lead for High Tech, and Prashanth Donepudi, Growth Strategy and HPI Relationship Lead at Accenture, alongside special guest Guayente Sanmartin, Senior Vice President and Division President of PS Commercial Systems at HP. Join us as we explore performance enhancements, the critical role of data privacy, and intelligent tools that boost productivity and user satisfaction.