Knowledge Fika

• Episode 21: AI with Empathy - Personal KM and Productivity Reimagined, with Simon Doy

  Join Rebecka Isaksson in this episode of KnowledgeFika as she chats with Simon Doy, Microsoft MVP and founder of iThink 365. They explore how Microsoft 365 Copilot is transforming productivity and Personal Knowledge Management (“PKM”), and dive into the evolving role of AI in health tech and business processes. They also talk about SmartFlow, an agentic AI solution from iThink 365 and its impact on meetings and capturing Tacit Knowledge, plus the empathetic nature of modern AI agents. This conversation blends tech insights with personal touches—including coffee preferences and relationship-building in business. A must-listen for anyone curious about the future of AI in the workplace and beyond. Please find the link to the AI in Healthcare podcast episode that was referenced in this chat, here.  About Simon Doy: Simon is the Chief Technology Officer at iThink 365 and a Microsoft MVP, recognized for his leadership and expertise in the Microsoft ecosystem. With over 16 years of experience, he specializes in building scalable solutions using Microsoft 365 and Azure technologies. Simon is passionate about helping organizations boost productivity and solve business challenges through cloud innovation. He also leads the M365 North User Group, sharing insights and best practices with the Microsoft community.

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• Episode 20: Conversations, Curiosity, and KM Maturity - Cindy Hubert (APQC)

  In this episode of Knowledge Fika, we sit down with Cindy Hubert, Knowledge Management Fellow at APQC, to explore the evolving landscape of KM through the lens of someone who’s been shaping it for decades. Cindy shares her KM journey, unpacks the ever-blurring line between AI and knowledge work, and reflects on the enduring importance of people in KM systems.We also dive into knowledge maturity models, the crucial role of conversations in tacit knowledge transfer, and the real-world work of a KM Fellow (spoiler: it’s not just theory and white papers).Whether you're steeped in KM or just curious about how organizations really learn and adapt, Cindy brings both warmth and wisdom to the fika table.About Cindy Hubert: Cindy Hubert is the first-ever Knowledge Management Fellow at APQC, bringing nearly 30 years of experience advancing the field of KM. She’s led the development of key frameworks like APQC’s KM Maturity Model and the Interactive KM Framework, and has guided hundreds of organizations in building and measuring effective KM strategies. A frequent speaker, co-author of The New Edge in Knowledge, and longtime advocate for people-centered KM, Cindy blends deep expertise with a passion for practical, human-driven knowledge sharing.About APQC: APQC (American Productivity & Quality Center) is a member-based nonprofit that helps organizations improve productivity and performance through benchmarking, best practices, process improvement, and knowledge management. Known globally for its thought leadership in KM, APQC provides research, tools, and advisory services to support smarter, more effective ways of working. Learn more at https://www.apqc.org

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• Episode 19: The KM Landscape in 2025 - Andrew Herd & Kristina Mirchuk

  Join show hosts Rebecka Isaksson and Dawn Brushammar for a fika with Andrew Herd and Kristina Mirchuk as they dive into the KM Landscape 2025 project. Discover how this global initiative is reshaping knowledge management through co-creation, community, and inclusion. From personal KM to organizational KM and global collaboration, this episode explores the power of diverse voices in shaping the future of knowledge.If you are interested in joining the KM Landscape 2025 project, please visit this site, for more information and details on how to sign up and get involved!About Andrew Herd:Andrew is a senior knowledge management expert with 25 years in the space sector, including over a decade at the European Space Agency (ESA). He has led 50+ learninginitiatives and 200+ “Legacy” events to address knowledge loss and strengthen ESA’s Lessons Learned program. Andrew developed innovative KM tools using AI and knowledge graphs, and has authored 30+ publications, including academic papers and case studies. He also produced a podcast mini-series and chaired international panels on lessons learned. Currently, he leads the global KM Landscape@2025 project, uniting 100+ co-creators to explore and represent the diversity of knowledge management today.About Kristina Mirchuk:Kristina is the founder and CEO of GEIST Consultancy, specializing in competence-based knowledge and talent management. With over 15 years of experience in organizational development across Germany and Spain, she is a multilingual leader and advocate for people-centric KM practices. Kristina has served on the board of the German KM Society (GfWM) and currently contributes globally as aboard member of the Knowledge Management Global Network. She co-authored the international BLUE BOOK – State on Actual Knowledge Manager Profile 2023. Through her work, Kristina empowers organizations to grow throughshared expertise, inclusive practices, and strategic knowledge development.

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• Episode 18 - Unlocking the Power of SharePoint Embedded - Steve Pucelik

  In this episode of Knowledge Fika, host Rebecka Isaksson sits down with Steve Pucelik, Senior Product Manager for SharePoint Embedded at Microsoft. With a career spanning every version of SharePoint, Steve brings deep insights into how SharePoint Embedded is transforming document management and customer service through scalable architecture and AI integration.From seamless co-authoring to secure tenant-based storage, Steve unpacks how this developer-friendly platform is reshaping collaboration for enterprises and Independent Software Vendors (ISVs) alike. The conversation also highlights the upcoming SharePoint Embedded roadshow—featuring hands-on labs, expert talks, and yes, free lunch!Learn more about the roadshow, places, times & dates, and 🎟️ GET YUOR TICKETS HERE: https://aka.ms/SPE-Events ******************************************************About Steve Pucelik: Steve Pucelik is a Senior Product Manager at Microsoft,leading strategy and adoption for SharePoint Embedded—an API-first platform for building secure, scalable, and intelligent document-centric apps. With deep expertise in enterprise content management, Steve helps organizations modernize document workflows using AI, Microsoft Graph, and Power Platform. He works closely with developers and ISVs to integrate SharePoint Embedded into custom solutions that enhance collaboration, compliance, and governance.

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• Episode 17: Human Connections & the Power of Random Conversations - Jonathan Gordon-Till

  In this episode of Knowledge Fika, we chat with Jonathan Gordon-Till, a knowledge management expert and Community of Practice Leader. We explore theshift from people-centric, tacit knowledge sharing to today's content and tool-centric approaches, questioning if we've lost the human connection from spontaneous conversations.Jonathan's Totally Random program, a RandomCoffee Trial (“RCT”) program he has run for five years, showcases the power of communities. It highlights the importance of conversational knowledge sharing for collaboration, innovation, efficiency, and wellbeing in a globalorganization like Mondelez, with appr. 90,000 employees world-wide. Affirming our own, personal experiences that the value of Communities of Practice (CoPs) is exponential, driven by emotional connections in informal settings.We also discuss AI's role in knowledge management of course, emphasizing the need to keep humans in the loop for effective AI ROI.About Jonathan Gordon-Till: Jonathan has been in the KM profession from the beginning. He started his career in 1987 as an information manager and researcher in the global financial services industry in London before spending 4 years in economic development in the public sector. He joined Cadbury as global KM lead in 2008 and has witnessed acquisitions, demergers, the emergence of new information technologies including AI, and many other changes that have impacted knowledgecreation, sharing and retention. He currently leads on global knowledge retention strategy, and the use of AI tools for identifying and exploiting tacit knowledge.

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