Knowledge Fika 2.0: Knowledge in M365 with Copilot and Content AI

About this episode:In this episode of Knowledge Fika, I’m joined by ⁠Amy Carlton⁠ (⁠Novartis⁠) — who I first met at the ⁠Knowledge Summit Dublin⁠ in 2025 — to talk about what it really takes to make KM stick.As a Microsoft powerhouse Novartis is deeply engrained in M365 and we talk about how her team uses AI and M365 as a foundation, while keeping things firmly human-centred. From content lifecycle to communities of practice, this is KM – without the fluff.We spoke a lot about how their KM team of 5 (!) have created their KM strategy through conversations with their business leaders. Thus, building it ground up, looking at knowledge flows and business value, as opposed to doing "KM forthe sake of KM". About Amy Carlton:Amy ⁠is a quietly formidable KM leader at Novartis, driving global work across L&D, Knowledge Management, and advisory services — supporting everything from drug development to research.
With a consulting background at EY and IBM, she brings a sharp, structured, no-nonsense approach to KM. Add an MSc in Strategy & Innovation and a full set of certifications(PMP, PRINCE2 Agile, Lean Six Sigma Black Belt, Scrum, PROSCI), and you get someone who delivers change properly.
Also: frequent flyer at a chic Irish Fika Coffee Shop chain, and (apparently) someone who voluntarily goes to IKEA — which might be the most unexpected credential of all to me!

🎙️About this episode
In this episode of Knowledge Fika, I sit down with fellow MVP Simon Hudson to talk about what’s actually changing in the world of AI, knowledge, and Microsoft 365.
We get into the rise of skills files and AI agents—and why they’re quickly becoming critical to how AI understands context and delivers value. Spoiler: it’s not magic… it’s still metadata doing the heavy lifting.
We also cut through the hype and get real about governance—because if we don’t get that right, we’re just scaling chaos faster. (And yes… garbage in, garbage amplified absolutely applies here.)
If you’re collaborating with Copilot, agents, or trying to make sense of where knowledge management fits next—this one’s for you.
☕️ Grab a coffee. Let’s fika.

👤 About Simon Hudson
Simon Hudson is what happens when deep healthcare expertise meets serious tech chops—and a long-standing habit of building things that matter.
He’s been an entrepreneur since 2008, founding and scaling multiple ventures (including one of the first “in‑the‑box” SharePoint intranet businesses), with a career spanning medical devices, BI, sustainability, and more acronyms than we have time for over a proper fika. He’s also a Microsoft MVP, M365 community contributor, and a regular voice on where AI, knowledge, and governance are heading.
These days, Simon runs Novia Works (where he also blogs!!) —but more importantly (for this episode), he’s a dear friend, classic car geek, canal boat owner (yes, still slightly obsessed), and avid world traveller… which explains both the stories and the perspective.
PS. “Talks too much and stays too long.” is what his conference bio says. Accurate?
That’s for you to decide...☕️

About this episode:
In this episode of Knowledge Fika, Rebecka Isaksson is joined by Microsoft MVP Marijn Somers for a refreshingly honest conversation about what AI adoption actually takes in Microsoft 365.
Yes, Copilot comes up—but the real focus is on habits, behavior, governance, and change management. Because AI value doesn’t come from switching a tool on; it comes from how people use it. As Marijn puts it, “It’s about the adoption, not the tool.”
Together, Rebecka and Marijn unpack why training isn’t enough, how governance can enable (or quietly block) progress, and why coaching and engagement matter more than another rollout plan. Practical, grounded, and refreshingly human—this one is for anyone who wants AI to stick, not just launch.
☕ Technology moves fast. People don’t. Fika helps.

About Marijn:
Marijn Somers is a Microsoft 365 expert who focuses less on shiny tools—and more on the people expected to use them.
With nearly 20 years in the Microsoft ecosystem, Marijn helps organizations turn Microsoft 365 and AI into practical, sustainable ways of working. As a Microsoft MVP and Productivity Coach at Mijn 365 Coach, he’s known for cutting through noise with calm authority and deep respect for behavior, habits, and governance.
A sought‑after international speaker and coach (not a lecturer), Marijn believes adoption is built through engagement, not enforcement. He’s also the co‑host of the M365 Distilled podcast with Steve Dalby, translating real‑world Microsoft 365 challenges into clear, usable insights—minus hype, plus clarity.
Best served with Fika. And possibly a Biscoff.

About the episode:
In this episode, I sit down with Sean Squires from the SharePoint product team at Microsoft, on Redmond Campus and in the same room as my guest for a change! We had aproper deep dive into something that quietly underpins almost everything we do with content and AI: librarian skills!
(We also had a lot of coffee...)
We talk about why librarian skills still matter in a world of large language models, how concepts like folksonomy, taxonomy, and ontology show up in very real product decisions, and why “messy content with magical AI on top” is not a strategy.
We also unpack the evolution from Syntex - to what’s now branded as AI in SharePoint, what changed (and why), and what this means for organisations trying to make AIactually useful — not just impressive.
This is a practical, honest conversation about content lifecycle, authoritative knowledge, and how natural language and AI conversations mean everyone suddenly has a SharePoint expert in a box.

About Sean Squires:
Sean is a Principal Product Manager for SharePoint at Microsoft and has spent 23 years working on the platform, starting with SharePoint 2003.
He holds a Master’s in Library Science from the University of Washington and brings deep expertise in how information is structured, described, and made usable at scale.
His work focuses on metadata and knowledge models — from folksonomy and taxonomy through to ontology — and how these foundations underpin AI in SharePoint.

About this episode:
What does it really take to make Knowledge Flow — especially as Microsoft rolls out a new Engage experience and updated licensing model through April 2026?
In this episode of Knowledge Fika, I’m joined by Lukas Wünsch to explore how Knowledge & Portfolio Management and Community‑driven collaboration come together — and why this moment matters as Engage continues evolving from a social layer into a deliberate, organisation‑wide capability.
We discuss:
What’s changing in the new Engage experience in Teams
What the licensing shift signals for organisations — and why it forces clearer intent
Why community design, not tools, determines knowledge flow
How Engage supports knowledge sharing across portfolios when it’s used deliberately
Where Engage adds real value — and why strategic direction and C-level support is a game-changer
This conversation isn’t about features or hype. It’s about using communities to create clarity, connection, and knowledge flow — that actually sticks!
☕ Practical, grounded, and refreshingly honest — just the way we like our fika.

About Lukas:
Lukas Wünsch is the head of Knowledge & Portfolio Management and community‑driven collaboration at MHP (a Porsche subsidiary), where his focus is making knowledge actually flow — across people, portfolios, and real work.
With a Scandinavian connection from his undergrad studies in Norway (and fluent Norwegian to prove it), Lukas brings a refreshingly human, pragmatic take on KM — grounded in structure, trust, and communities rather than tools for tools’ sake.
Outside of work, we bonded over a shared love of Guinness — though when it comes to fika, Lukas keeps it classic: strong coffee and a cinnamon roll. Plain. Proper.