Knowledge Fika

• Episode 17: Human Connections & the Power of Random Conversations - Jonathan Gordon-Till

  In this episode of Knowledge Fika, we chat with Jonathan Gordon-Till, a knowledge management expert and Community of Practice Leader. We explore theshift from people-centric, tacit knowledge sharing to today's content and tool-centric approaches, questioning if we've lost the human connection from spontaneous conversations.Jonathan's Totally Random program, a RandomCoffee Trial (“RCT”) program he has run for five years, showcases the power of communities. It highlights the importance of conversational knowledge sharing for collaboration, innovation, efficiency, and wellbeing in a globalorganization like Mondelez, with appr. 90,000 employees world-wide. Affirming our own, personal experiences that the value of Communities of Practice (CoPs) is exponential, driven by emotional connections in informal settings.We also discuss AI's role in knowledge management of course, emphasizing the need to keep humans in the loop for effective AI ROI.About Jonathan Gordon-Till: Jonathan has been in the KM profession from the beginning. He started his career in 1987 as an information manager and researcher in the global financial services industry in London before spending 4 years in economic development in the public sector. He joined Cadbury as global KM lead in 2008 and has witnessed acquisitions, demergers, the emergence of new information technologies including AI, and many other changes that have impacted knowledgecreation, sharing and retention. He currently leads on global knowledge retention strategy, and the use of AI tools for identifying and exploiting tacit knowledge.

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• Episode 16: Social Learning and KM in Professional Services - Sven Rinke

  Join us as we chat with Sven Rinke about the evolution of SimCorp's Knowledge Management & Learning strategy. Discover how Sven's passion for internal knowledge sharing sparked a movement that transformed into a core part of thecompany's professional services. Learn about the common challenges faced by service organizations, especially in the software industry, where sales promises don't always align with product realities, and delivery teams must bridge the gap between customer needs and product design. Explore why Knowledge Flows are such a powerful conduit for encouraging re-use and bridging these gaps and understand the importance of quickly locating the right expertise whenstaffing projects.About Sven Rinke, PhD: Based in Vienna, Austria, Sven isdedicated to cultivating learning cultures, driving digital transformation, and fostering collaborative environments. He holds a PhD in Theoretical Physics and is the Senior Director of Knowledge Management & Learning Strategy for Services at SimCorp, a global fintech company headquartered in Denmark, where he also serves as an employee-elected member of the Board of Directors.Sven believes in the power of shared knowledge, social learning, and collaborative innovation to drive organisational success. He envisions a future where technology, strategy, and human insight create dynamic, resilient organisationscapable of navigating modern business complexities.Additionally, Sven is a board member of the US-based nonprofit Pioneer Knowledge Services, known for the "Because You Need to Know" podcast, and hint.wien, anon-profit association in Vienna supporting the mental health, well-being, and empowerment of highly intersectional LGBTQIA+ communities through storytelling.

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• Episode 15: The KM Peer Mentoring program by SIKM & KM4Dev - Ninez Piezas-Jerbi

  “The only way to really learn something is by teaching it”Join us as we welcome Ninez Piezas-Jerbi, who leads a KM Peer Mentoring program by the SIKM Leaders and KM4Dev communities. We discuss the transformative power of teaching and sharing knowledge, the importance of giving back, and practicing what we preach as KM professionals. Ninez shares insights on mentoring newcomers in KM, the matching process, and the crucial role of chemistry between mentors and mentees. She also highlights the value of learning from NGOs and public sector organizations.About the KM Peer Mentoring program and how to apply to be a mentor, or a mentee. Applications are now open– closing on March 28, 2025!About Ninez Piezas-Jerbi: With 33 years of experience at the World Trade Organization in various roles, including Chief of KM Section and Senior Manager, Ninez now leads the Knowledge Management Peer Mentoring Program for KM4Dev and SIKM Leaders. She is a Chartered Knowledge Manager (MCLIP) and a Professional Certified Coach (PCC)with the International Coaching Federation.Ninez aims to help individuals, especially women and non-profit leaders, lead authentic and impactful lives. She supports their efforts to make a difference in their communities and the wider world. As a certified Kundalini Yoga teacher (500HR), she also promotes physical and mental vitality through free yoga classes in her local community. More info at nineznow.com.

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• Episode 14: Intelligent KM and putting Knowledge into context - Katya Linossi & Stephen Bedford

  In this episode we discuss the importance of contextualising knowledge, customising it to the role of everyone, and why content governance is more important than ever before, because of AI services and solutions. We also learn what inspired Katya to start ClearPeople and build her own KM solution, Atlas, targeting the legal-, and professional services, sectors. And we got some hints about the “AI Trends in KM 2025”, which are available in this e-Book, free of charge, available for you to download today!The Trends Shaping Knowledge in 2025 (Generic)The Trends Shaping Knowledge in 2025 (Legal & PS)About Katya Linossi: The co-founder and CEO of ClearPeople, who has a 25-year career in the IT sector. She leads the company's strategy and operations, positioning it at the forefront of intelligent knowledge solutions. Katya has been recognised for her entrepreneurial spirit as an "Entrepreneur to Watch" in 2021 and Innovator of the Year at the Women in IT Awards (2019).About Stephen Bedford: As Product Director at ClearPeople since 2018, he leads the development and strategic growth of Atlas. He collaborates with customers to ensure the platform delivers value and evolves to meet their needs. With a career spanning IT, IT security, and software development since 1990, Stephen also has experience in start-ups.About ClearPeople: Founded in 2003 and co-founded by Katya, ClearPeople is a global leader in enterprise solutions that connect people with knowledge, insights, and expertise. Their flagship product, Atlas, is an all-in-one platform for Microsoft 365 designed to enhance business productivity by providing quick, accurate access to critical information. Atlas integrates intranet, collaboration, and knowledge management with smart governance and AI, aiming to maximize Microsoft 365 investments while improving productivity and customer satisfaction. ClearPeople focuses on innovation, inclusivity, and diverse perspectives, specializing in highly regulated industries like the legal sector.ClearPeople is a Microsoft Preferred Content Services Partner and a launch partner for Microsoft Syntex and Microsoft Viva Topics. In 2021, they received the Microsoft Employee Experience Partner of the Year award, and Atlas has been recognised as a “Major Player” in IDC MarketScape and KMWorld’s AI 100 in 2024.

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• Episode 13: The Future of Digital Productivity and Collaboration - Andrew Pope

  In this episode of Knowledge Fika, we are joined by Andrew Pope who has spent his career working on digital productivity and collaboration. We discuss Knowledge Management, collaboration, AI readiness and the challenges and opportunities of hybrid work. We also talk a bit about digital detoxing and of course, our favorite fika. Andrew describes how the goal of his work is to make work (and life) easier and more engaging through technology and shares some recent research and findings that were recently published in a white paper, which is linked below.  About Andrew Pope:  Andrew looks at workplace technology through the eyes of the workforce, as owner of Designing Collaboration and co-founder of Designing AI Heroes. He helps his clients to develop ways of work that ensure workplace tools work for them: solving their problems, bringing people together and adopting more effective and productive practices, such as improving meetings, leveraging AI and aligning distributed teams.   Andrew has advised and coached UK and Australian government departments as well as large multinationals on how to better leverage tools like Microsoft 365 and to develop today’s digital leaders, although he likes to balance his time with enjoying coffee, going trail running and doing silly stuff with the kids (though not at all the same time). Link to the white paper on hybrid work mentioned in the episode: https://www.designingcollab.com/emp-experience 

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