As the holiday shopping season gets into full swing, this year thoughts are turning to agents and the changing role of AI in commerce. Sheryl Kingstone returns to discuss the impacts and offer insights into strategies for putting agents to work and working in a world of agents with host Eric Hanselman. AI is spanning generations in technology adoption and engagement in ways that previous technologies have struggled. Search and digital engagement had strong splits between different generations. The natural language capabilities of chat interfaces are stepping across technology hesitancy. But it is creating challenges for businesses in reaching their customers. Search engine optimization is well understood, but how can a business ensure it's found by AI entities? Making more information available, but being more selective about which interactions get what data is a critical balance to achieve. Bot management has become a lot more complicated. Building trust in autonomous experiences is the next big hurdle that AI technologies have to accomplish. Gen Z users are more comfortable with automated actions, but trust is still key. Building connections with brand advocates is just as important as it's always been and now has to be delivered through AI. Internal chat can be a good start and it needs to be extended to become a more complete assistant-style interaction. It requires a significant improvement from legacy chatbots and the business it creates can make it worthwhile. More S&P Global Content: 451 IT Insider: A roundup for IT decision-makers Next in Tech | Ep. 205: Agentic AI Impacts National Retail Federation looks to revitalize the modern commerce experience For S&P Global subscribers: Benchmarking digital maturity: Are businesses ready for agentic AI? – Highlights from Vot… Pace of AI agent advancement could spur M&A in the sales automation market Big Picture Report: 2026 AI Outlook – Unleashing agentic potential Credits: Host/Author: Eric Hanselman Guest: Sheryl Kingstone Producer/Editor: Feranmi Adeoshun Published With Assistance From: Sophie Carr, Kyra Smith
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Money 20/20
One of the biggest banking and payments conferences, Money 20/20, has wrapped up and the enthusiasm for all things stablecoin has continued. Jordan McKee, Sampath Sharma and McKayla Wooldridge return to discuss how this is evolving with host Eric Hanselman. The cryptocurrency has become the buzzy headline in so many of the conversations at Money 20/20. But consumers are still wary of stablecoins and the larger questions is around how financial services companies will deliver valuable services using them. Unlike previous years, there were no dark clouds hovering over the payments markets. The industry is generally upbeat and starting to embrace agentic AI. Efforts are underway to standardize agent-driven commerce with the Agentic Commerce Protocol (ACP). It's a point of cooperation across payments companies that normally compete for share of consumer wallets. There's still work to be done in developing governance mechanisms for agentic transactions and those efforts will also need to build consumer trust. More S&P Global Content: Inside the role of payments manager: Responsibilities, KPIs and strategy Next in Tech | Ep. 239: Stablecoins For S&P Global subscribers: Interest in stablecoins and agentic commerce tempered by caution – Highlights from VoCUL: Connected… Data Insight: Cross-border payments volume to surpass $17 trillion by 2030 Cross-Border Payments Market Monitor & Forecast - Data Visualization Cross-border payments, stablecoins generate buzz at a low-key Money20/20 Asia Credits: Host/Author: Eric Hanselman Guests: Jordan McKee, Sampath Sharma, McKayla Wooldridge Producer/Editor: Feranmi Adeoshun Published With Assistance From: Sophie Carr, Kyra Smith
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Open Compute Project Summit
The equipment that fills data centers is evolving rapidly, driven by the need to fulfill the seemingly insatiable appetite of AI applications. The Open Compute Project (OCP) was founded by Meta/Facebook to promulgate equipment standards and its annual Summit has grown from a small specialized gathering, to an event that strains the capacity of the San Jose Convention Center. Senior research analyst Perkins Liu returns to offer his take on this meteoric growth with host Eric Hanselman. AI requirements are pushing ever greater scale both logically and physically, with the width of server racks doubling in the Open Rack Wide (ORW) specification to support greater density and better serviceability. The OCP Foundation is also working on silicon interoperability and is setting specifications for chiplet integration. Liquid cooling has moved from a nice to have feature to a required capability as a means to dissipate the huge amount of energy drawn by ever denser GPU arrays. Energy delivery is changing with the advent of higher voltage DC power. The early OCP efforts on 48 volt DC are paling in the face of new 800 volts designs. The OCP Foundation is also expanding its mission to include education, with the establishment of the OCP Academy. It aims to raise workforce skills in open hardware and will offer online training in data center technologies. That underscores not only the expansion of the OCP Foundation's mission, but also the increasing scale of the ecosystem that supports data center environments and complexity and interdependency that AI creates. More S&P Global Content: Sustainability continues to drive datacenter infrastructure evolution Webinar: Talk to the Expert - Artificial intelligence, datacenters and energy: Is APAC ready for th… For S&P Global subscribers: Air cooling remains prevalent, but liquid cooling is gaining momentum – Highlights from VotE: Datac… Adjusted definitions of datacenter markets in China align with socioeconomic processes Datacenters increasingly use direct current to cope with AI workloads Credits: Host/Author: Eric Hanselman Guest: Perkins Liu Producer/Editor: Feranmi Adeoshun Published With Assistance From: Sophie Carr, Kyra Smith
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Security Gravity
There are many ways to frame conversations around cyber security. They can take on many aspects of security, ranging across the technical to the human. With the press towards platform consolidation, it's critical to reconsider the interaction between the human and technical elements and research director Scott Crawford and Javvad Malik, CISO advisor at KnowBe4, join host Eric Hanselman to dig into this important interplay. It's all too easy to fall into security practices that focus on technical requirements and don't account for the friction that is created for the people who use them. It's also easy to drop into a mindset that better security is just a matter of user education. Effective security requires thinking about user experience, as well as technical controls. Authentication is one of the most frequently experienced security interactions and also one where a technical focus can have the highest impact on the people using. Authentication happens often and is also a key element in securing IT environments. The push to multifactor authentication, for example, is an important step in security enforcement and can require a significant change in how people interact with the systems that support their daily lives. A wholistic approach to security can help teams move beyond the frustrating cycle of user training and shift to collaborative security implementations. More S&P Global Content: The evolution of security platforms – 6 centers of gravity shaping the market AI for security: Agentic AI will be a focus for security operations in 2025 From KnowBe4: The Hidden Cybersecurity Threat: Securing the Human-AI Relationship For S&P Global Subscribers: Security for agentic AI: Key areas of focus Worlds colliding: Uniting proactive and reactive security Identity & Access Management Market Monitor & Forecast Beyond ITDR: Viewing identity security through a wider lens Credits: Host/Author: Eric Hanselman Guests: Scott Crawford, Javvad Malik Producer/Editor: Feranmi Adeoshun Published With Assistance From: Sophie Carr, Kyra Smith
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Is there an AI bubble?
The enthusiasm for AI has been impressive and it's leading to the inevitable questions about whether or not all of it is warranted. Melissa Otto CFA, head of S&P Global's Visible Alpha research team, returns to discuss concerns about an AI bubble with host Eric Hanselman. Defining what actually indicates a bubble might be the trickiest aspect of the question. Is it outsized levels of debt? Unrealistic valuations? Both debt and valuations are high, but are they unreasonably so? So much depends on seeing what AI capabilities can deliver and we're still in the early days of understanding what ROI really is. There are still challenges in getting the domain approaches right. Doing real analytical work is more challenging and there is still more work to do in integrating with business processes. And it's not just the technical aspects that are in play. It's possible that macroeconomic restraints are holding back even more enthusiastic spending that could create a bubble. Current interest rates create caution in taking on additional debt. It's also possible that rate cuts could unleash more risk taking and overextension through debt. That might be an indicator of a looming bubble. Or maybe not… More S&P Global Content: Datacenter & Energy Innovation Summit 2025 Otto: Markets are grappling with how to price AI-related stocks Netflix earnings preview: Q3 2025 Next in Tech podcast, Episode 239: AI Infrastructure Next in Tech podcast, Episode 221: Datacenter slowdown? For S&P Global Subscribers: Shifting AI exits Venture capital outlook: Investments surge as exits lag Hyperscaler earnings quarterly: AWS, Azure and Google Cloud capex projections trend still higher Tech Trend in Focus: GPUaaS market momentum Credits: Host/Author: Eric Hanselman Guest: Melissa Otto, CFA Producer/Editor: Feranmi Adeoshun Published With Assistance From: Sophie Carr, Kyra Smith
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