The Buzz with ACT-IAC

• Navigating Federal Tech: Scrum Mastery and Agile Principles at ACT-IAC Academy

  In this episode we're in conversation with Manjit Singh, the president and founder of Agilious and an instructor at ACT-IAC Academy. They delve into the importance of agile frameworks, particularly scrum, for government IT acquisition and modernization. Manjit shares his extensive technical background and the significance of scrum mastery in managing projects efficiently. He discusses the role of a Scrum Master, common misconceptions, the importance of asking the right questions, and the impact of emerging technologies like AI. The episode also highlights continuous upskilling and the value of lean principles in achieving productivity.Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

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• Collaboration at the Core: Inside ACT-IAC's Cyber COI

  We get to talk to Ken Adams, the Chief Strategy Officer at Foxhole Technology and the long-serving Industry Chair of the ACT-IAC Cyber COI. Ken shares his career journey, insights into the collaborative dynamics within the gov tech community, and the importance of continuity and professional relationships. Ken highlights the significance of volunteer work, the impact of ACT-IAC projects like 'Zero Trust' and 'ATO as Code,' and the balance between day jobs and volunteer commitments. The conversation also touches on the non-sales ethos of these engagements and the value of maintaining a collaborative and supportive environment among industry and government participants.Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

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• ICYMI: Keynote Fireside Chat, Transformation Reimagined (part 2)

  In this engaging session, Steve Boberski, Public Sector Chief Technology Officer for Genesys, introduces James McCament, the first Digital Transformation Officer for CBP. The discussion highlights James' extensive experience in federal service and his role in leveraging digital innovations and AI for enhancing CBP operations. James outlines his strategy for identifying and automating administrative tasks to give 'time back to mission,' emphasizing the importance of human-centered design and field innovation. Real-world examples, including the use of AI for non-intrusive inspections and the development of low-code solutions by frontline officers, illustrate how technology complements human intuition in critical decision-making. The conversation touches on change management strategies to foster trust and adoption of new technologies, underscoring the importance of collaboration, transparency, and practical application. The session concludes with a Q&A, addressing the integration of AI with human oversight and strategies to support cultural shifts within the agency.Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

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• ICYMI: Keynote Fireside Chat, Transformation Reimagined (part 1)

  In this insightful fireside chat, Joe Adamo from SAIC and Dr. Kelly Fletcher, Chief Information Officer of the United States Department of State, discuss the Department's ongoing digital modernization efforts and the role of technology in global diplomacy. Dr. Fletcher highlights the State Department's unique mission, emphasizing the importance of maintaining robust communication networks in crisis situations and the game-changing potential of low earth orbit satellite communication (LEO satcom). She also delves into the implementation of AI to enhance productivity and reduce administrative toil, while addressing the challenges associated with legacy systems and cybersecurity. Dr. Fletcher encourages industry partners to engage proactively with the Department, stressing the need for collaborative solutions to advance technological capabilities. Audience members pose questions on AI agents, human-centered approaches to large-scale transformations, and AI security, which Dr. Fletcher addresses with clarity and expertise.Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

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• The Future of Customer Experience (CX) in the Public Sector

  We get to talk with Lee Becker, Senior VP and Executive Advisor for Public Sector and Healthcare at Medallia, to discuss the evolving role of customer experience (CX) in government. Lee shares his journey from being a Navy corpsman to becoming an advocate for improving government services through technology. He emphasizes the importance of collaboration between government and industry, the challenges of implementing CX, and the significance of initiatives like the Government Service Delivery Improvement Act.Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

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