In this engaging session, Steve Boberski, Public Sector Chief Technology Officer for Genesys, introduces James McCament, the first Digital Transformation Officer for CBP. The discussion highlights James' extensive experience in federal service and his role in leveraging digital innovations and AI for enhancing CBP operations. James outlines his strategy for identifying and automating administrative tasks to give 'time back to mission,' emphasizing the importance of human-centered design and field innovation. Real-world examples, including the use of AI for non-intrusive inspections and the development of low-code solutions by frontline officers, illustrate how technology complements human intuition in critical decision-making. The conversation touches on change management strategies to foster trust and adoption of new technologies, underscoring the importance of collaboration, transparency, and practical application. The session concludes with a Q&A, addressing the integration of AI with human oversight and strategies to support cultural shifts within the agency. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)
In this insightful fireside chat, Joe Adamo from SAIC and Dr. Kelly Fletcher, Chief Information Officer of the United States Department of State, discuss the Department's ongoing digital modernization efforts and the role of technology in global diplomacy. Dr. Fletcher highlights the State Department's unique mission, emphasizing the importance of maintaining robust communication networks in crisis situations and the game-changing potential of low earth orbit satellite communication (LEO satcom). She also delves into the implementation of AI to enhance productivity and reduce administrative toil, while addressing the challenges associated with legacy systems and cybersecurity. Dr. Fletcher encourages industry partners to engage proactively with the Department, stressing the need for collaborative solutions to advance technological capabilities. Audience members pose questions on AI agents, human-centered approaches to large-scale transformations, and AI security, which Dr. Fletcher addresses with clarity and expertise. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)
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The Future of Customer Experience (CX) in the Public Sector
We get to talk with Lee Becker, Senior VP and Executive Advisor for Public Sector and Healthcare at Medallia, to discuss the evolving role of customer experience (CX) in government. Lee shares his journey from being a Navy corpsman to becoming an advocate for improving government services through technology. He emphasizes the importance of collaboration between government and industry, the challenges of implementing CX, and the significance of initiatives like the Government Service Delivery Improvement Act. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)
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Camino de Santiago to Government Tech
In this episode of the Buzz we get to talk to Todd Hager, the Vice President of Strategic Advisory at Alpha Omega. Todd reflects on his extensive career journey, starting from his early tech roles in the hotel industry, transitioning to government contracting, and becoming a key player in fostering industry-government collaboration. He discusses the importance of emerging technologies like blockchain and AI, and shares insights on building collaborative communities. Todd also touches on significant personal experiences, including his reflective walk on Spain's Camino de Santiago and his longtime commitment to teaching GED math, which have both shaped his professional ethos. As Todd transitions to the IAC board, he shares his vision for future initiatives and offers advice to new COI members on embracing engagement and collaboration. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)
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Relaunching Partners 2026: Building Tomorrow's Leaders Today
DJ Dart, Chief Strategy Officer at Inadev, and Marisa Roinestad, recently retired after 25 years in federal service, discuss the relaunch of ACT-IAC's Partners 2026 program. They share their personal journeys and experiences that shaped their leadership styles, emphasizing the importance of empathy, creativity, and community in the evolving landscape of government-industry collaboration. They also explore the unique strengths of the Partners program, its role in preparing future leaders, and the excitement surrounding its new chapter. Additionally, the trio engages in a lively session of 'Acronym Wars,' showcasing their knowledge of federal agencies and programs. Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)
Welcome to The Buzz with ACT-IAC – your source for the hot topics and top issues affecting the federal technology market. Join us each week to hear insights from government and industry leaders, stay informed on the topics facing government, gain access to thought leadership and valuable reports. Subscribe to follow us on your favorite podcast platform.
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