The Buzz with ACT-IAC

This episode reviews the standout moments in government innovation and leadership from 2025. Key themes include the humanization of technology, the evolution of government contact centers, reimagined leadership in a hybrid world, the integration of AI in procurement, and the future of value creation through digital networks. Discussions highlight the importance of mission-first thinking, leveraging human-first design, embracing networks, and investing in emerging talent.Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

Keynote event featuring Dustin Goetz, Acting Chief Information Officer for the US Immigration and Customs Enforcement (ICE). The event covers crucial topics such as modernization strategies, asset inventory, data standardization, and cybersecurity integration. Goetz emphasizes the importance of seamless cybersecurity integration, automating tier one security operations, and preparing for evolving threats, including AI and post-quantum computing. The episode underscores ICE's commitment to modernization and collaboration with industry to enhance cybersecurity capabilities.Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

An amazing panel discussion from a recent ACT-IAC CX SUMMIT, focuses on the synergy between financial management and service delivery. Moderated by Steven Boberski, with experts Clarence Crawford, Thomas Coleman, and Sarah Cunningham. They explore the role of CFOs in enhancing customer experience, strategic advising, and leveraging technology, like AI, for efficiency. They also discuss challenges like unfunded mandates and the evolving role of CFOs in the federal government. The episode highlights the importance of collaboration and creative problem-solving in achieving agency goals.Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

Angy Peterson explore the transformation of customer experience, with highlights from a recent ACT-IAC CX Summit event. Angy Peterson, VP of the Experience Group at Granicus, shares her journey from newspaper design to helping government agencies build digital-first services. She delves into the potential of AI in government services, reflecting on how it can reshape experiences from convenience to deeper connection and collaboration. Key insights include the need for structured data, proactive content management, and the paradigm shift toward omnichannel, AI-powered interactions. Peterson emphasizes that the future lies in smart systems and richer conversations that truly understand and serve constituents.Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

In this episode we're in conversation with Manjit Singh, the president and founder of Agilious and an instructor at ACT-IAC Academy. They delve into the importance of agile frameworks, particularly scrum, for government IT acquisition and modernization. Manjit shares his extensive technical background and the significance of scrum mastery in managing projects efficiently. He discusses the role of a Scrum Master, common misconceptions, the importance of asking the right questions, and the impact of emerging technologies like AI. The episode also highlights continuous upskilling and the value of lean principles in achieving productivity.Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)