hello, Human.

• Episode 23 - How AI is Reshaping Healthcare

  Today, Jon Knisley (the host of hello, Human and a long-time technologist helping companies adopt and utilize emerging digital solutions) talks with Matt Gustitus, the founder and lead advisor at Digital Workforce Solution.  In today's healthcare ecosystem, every health system, hospital, and physician is being asked to do more with less. Healthcare providers face increasing pressure to manage revenue, optimize utilization, and reduce costs. At the same time, they are being asked to prevent illness, optimize care, and improve patient outcomes. Fortunately, new technologies are providing a lifeline. It is estimated that AI applications can cut annual US healthcare costs by $150 billion in 2026. A large part of these cost reductions stems from changing the healthcare model from a reactive to a proactive approach, focusing on health management rather than disease treatment. A big thanks to FortressIQ for sponsoring the program and be sure to hit the subscribe button whenever you listen to podcasts. Talking Points: What is Digital Workforce Solution and what is their mission? How we can leverage technology in health care The current state of AI adoption in the health care sector Is AI adoption helping simplify the “easy things” as well as the “big shiny” objects? The top three opportunities for AI to impact healthcare in the next few years The big challenges that may slow the adoption of AI in the health sector The model that works best for adopting AI The impact of ethics and explainable AI in healthcare Resources/Links: Digital Workforce Solution  FortressIQ If you enjoyed this episode, subscribe and check out our series at fortressiq.com/podcast. Thanks for joining us today on hello, Human.

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• Episode 22 - Citizen Services Powered by AI

  Today, Jon Knisley (the host of hello, Human and a long-time technologist helping companies adopt and utilize emerging digital solutions) talks with Max Vicino, the director for AI, IoT, and automation at Avanade about this episode’s topic: citizen services powered by AI.   The technology’s enormous disruptive potential is not limited to the private sector. Citizen services powered by AI and machine learning help make welfare payments, speed immigration decisions, detect fraud, improve veterans’ care, and much more. Max gives us his perspective and insight on the exciting uses and future of AI for citizen services and the public sector. He dives into both the opportunities as well as the challenges that may slow the adoption of AI. A big thanks to FortressIQ for sponsoring the program and be sure to hit the subscribe button whenever you listen to podcasts. Talking Points: The background behind Avanade and Max’s role at Avanade The current state of AI adoption in the public sector State/local organizations’ flexibility to experimenting with technology Opportunities for AI to impact citizen services in the next few years Challenges that may slow the adoption of AI Closing the gap and driving more applied AI programs to the public sector Ethics and explainable AI in the public sector Resources/Links: Avanade FortressIQ If you enjoyed this episode, subscribe and check out our series at fortressiq.com/podcast. Thanks for joining us today on hello, Human.

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• Episode 21 - Automation as the Problem Solver for the Fashion Industry

  Today, Jon Knisley, the host of hello, Human and a long-time technologist helping companies adopt and utilize emerging digital solutions, talks with Tara Robinson, the founder and product marketing manager for TrackRacks, an all-in-one management service for fashion companies, which uses product recognition to revolutionize sample trafficking. Fashion is one of the biggest global industries. Revenues in the apparel market are expected to reach two trillion dollars by the year 2025. While you might not think of fashion first when you think of artificial intelligence, people like Tara are changing that every day. Like any other business, the fashion industry is quickly turning to AI to make their companies more efficient, predict the future of the industry, and can replace marketing aspects like photoshoots. As an industry leader, Tara shares her insight and knowledge of the fashion industry as well as AI development in order to give us a unique take on what AI can and will do for the fashion industry. A big thanks to FortressIQ for sponsoring the program and be sure to hit the subscribe button whenever you listen to podcasts. Talking Points: Tara’s journey into the fashion industry How Tara used automation to fix a problem in the fashion industry The changes that the fashion industry had to make because of the pandemic Technological trends to look out for in the future of fashion Building a tech-based company without the technological background How TrackRacks will expand in the future What Tara finds exciting about AI and the fashion industry How AI and tech can help eliminate the waste from apparel and fashion Resources/Links: Tara Robinson, LinkedIn TrackRacks FortressIQ If you enjoyed this episode, subscribe and check out our series at fortressiq.com/podcast. Thanks for joining us today on hello, Human.

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• Episode 20 - Rebooting Talent Acquisition with AI

  Today, Jon Knisley (the host of hello, Human and a long-time technologist helping companies adopt and utilize emerging digital solutions) talks with Jessica Zych, the Vice-President for Strategic Partnerships at FortyOak, the go-to firm for talent first automation strategy. Jessica, like Jon, keeps an optimistic perspective on the human and robot/AI partnership in the future, where both humans and AI can work together. Today, through her optimistic lens, she shares her opinions on the increase of AI adoption in the HR talent space, how to create a high-performance automation team, and what the future holds for the hybrid workforce. The Great Resignation is here and it's real. The last several months have seen a tidal wave of resignations. Job transitions among Gen Z are up 80% year-over-year, and they're up by 50% for millennials. To help handle the uptick in transitions, AI-enabled technology solutions are delivering productivity, efficiency, and accuracy to the traditionally human-centered process. Using AI frees up recruiting teams to spend more time on the work that humans are best equipped to handle: conducting phone screens, building relationships, compiling offers, and guiding stakeholders through the process. AI can be deployed to simplify interview scheduling, screen resumes, and identify passive candidates. At the end of the day, AI is helping companies hire better and faster. A big thanks to FortressIQ for sponsoring the program and be sure to hit the subscribe button whenever you listen to podcasts. Talking Points: The elevator pitch on FortyOak Jessica’s AI background and her journey to FortyOak How companies are infusing AI into their business processes The increase in adoption in the HR talent space The importance of monitoring and eliminating the bias in AI output Process and technology considerations for recruiting The recipe for creating a high-performance automation team Jessica’s vision for the future of the digital workforce Resources/Links: FortyOak FortressIQ If you enjoyed this episode, subscribe and check out our series at fortressiq.com/podcast. Thanks for joining us today on hello, Human.

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• Episode 19 - Let’s Talk About AI

  Surbhi Rathore is the CEO and the co-founder of Symbl.ai, a leader in conversation intelligence. Today on the hello, Human podcast, Surbhi and host Jon Knisley talk about the latest news and future surrounding conversation intelligence.  Conversation intelligence provides businesses with meaningful and actionable insights directly from the voice of customers as well as employees, in order to understand and predict behavior. It also allows us to measure and optimize marketing performance, detect correct call handling issues, and deliver more personalized and relevant experiences online and over the phone. Because of conversational intelligence, managers and employees can have more time to handle the analysis instead of spending all of the time gathering the data. Talking Points: Surbhi’s background and the start of Symbl.ai Surbhi’s experience as a woman in AI How women can get into data science The difference between intelligent voice automation and conversation intelligence Symbl’s approach to the market Measuring conversational intelligence How Symbl can be used within different industries The shifting of more remote work and how that has been beneficial to Symbl What is the big data problem? What excites Surbhi about AI Resources/Links: Symbol.io FortressIQ If you enjoyed this episode, subscribe and check out our series at fortressiq.com/podcast. Thanks for joining us today on hello, Human.

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