Celebrating a milestone: Hotel Moment breaks into the top 10
Hotel Moment is ranking in the top 10 in the hospitality technology category on Apple Podcasts. On Hotel Moment, host Karen Stephens, Revinate's Chief Marketing Officer, dives into topics that drive success in the hospitality business, from optimizing NOI and understanding total RevPAR to leveraging customer data effectively and creating memorable guest experiences. The podcast features meaningful conversations with industry leaders like Shannon Knapp, president and CEO of Leading Hotels of the World, and Matthijs Welle, CEO of Mews, and more.
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Revinate unplugged: Super user secrets & success stories | a Revinate webinar
This episode of Hotel Moment features a webinar from Revinate’s Hotel Moment Deep Dive series with, Brent Sanders, Senior Customer Education Specialist at Revinate, speaks with Miranda Cubillas, Director of Reservations and Recreation at Ojai Valley Inn, to explore how hotels can unlock the full potential of their reservation teams. Learn how strategic coaching, cross-departmental collaboration, and smart technology can turn your reservation department into a key revenue driver. Whether managing remote or on-site staff, this episode offers actionable insights for creating exceptional guest experiences and improving bottom-line performance.
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Navigating hospitality’s new normal: Leveraging Kalibri Labs data & Revinate’s insights for revenue growth | a Revinate webinar
In this Hotel Moment Deep Dive webinar, Anisha Yadav, VP of Customer and Product Marketing at Revinate, joins Jennifer Hill, VP of Commercial Strategy at Kalibri Labs, to explore how hotels can navigate current market challenges while maximizing revenue. They examine the latest industry data trends, including the impact of federal policy changes on demand patterns, and share actionable strategies for leveraging guest data to drive direct bookings and optimize channel performance.
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Delivering world-class service: Lessons in global luxury hospitality
In this episode of Hotel Moment, Karen Stephens sits down with Jeff Wielgopolan, Service Director at Meadowood Napa Valley, a Forbes Travel Guide five-star hotel and spa. With over 20 years of experience in luxury hospitality and his background as former Global Senior Vice President of Learning and Development at Forbes Travel Guide, Jeff shares his unique perspective on service excellence. From defining luxury as an experience where guests should“not have to think" to his innovative approach to staff training, Jeff reveals how Meadowood works on delivering world-class service while maintaining the personal touch that defines true luxury hospitality.
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Providing more than a room: How Foster Supply Hospitality reimagines the hotel experience
In this episode of Hotel Moment, Karen Stephens sits down with Sims Foster, co-founder of Foster Supply Hospitality. With a career spanning from dishwasher to nightclub GM to boutique hotel owner, Sims shares his journey of bringing hospitality home to the Catskills region of New York. From competing with the surge of short-term rentals to creating authentic guest experiences that emphasize human connection, Sims offers practical insights on how hoteliers can thrive while making a meaningful impact on local communities through initiatives like A Single Bite, their nonprofit addressing food insecurity.
Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top players in the hospitality industry across North America, Europe, and Asia Pacific.
Once a week, we speak with hospitality professionals who have a real sense of what it’s like to work in this industry and what the direction of travel and consumer trends mean for the world right now.
Technology is changing the hotel industry faster than we know. Tune in to the show to discover more about how the latest developments in AI and other technologies are shaping hospitality, and enjoy hearing from our community of hoteliers.
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