Designing AI from the Customer Back: Hari Gopalkrishnan on Bank of America’s Approach
1028: How can AI be designed from the customer back and not the model forward?
Hari Gopalkrishnan, Chief Technology and Information Officer at Bank of America, joins Peter High to share how one of the world's largest financial institutions grounds its AI strategy in user behavior. From developing Erica to enabling employees with tools like Ask Merrill, Hari explains why every AI solution must begin with real customer or employee friction.
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35:25
How Dell Consolidated 800 AI Projects into 4 Scalable Enterprise Platforms
1027: What does it take to scale AI from 800 siloed experiments into enterprise-wide impact? Doug Schmitt, President of Dell Technologies Services and CIO of Dell, joins Peter High to unpack the company’s enterprise AI playbook—a journey from fragmented innovation to four scalable platforms used across software development, customer service, supply chain, and sales.
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24:57
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24:57
Give First, Build Later: Brad Feld’s Strategy for Ecosystem-Driven Innovation
6: What does it take to play the long game in innovation?
Venture capitalist Brad Feld has spent four decades answering that question as a founder, mentor, and early-stage investor in companies like Fitbit, MakerBot, and Techstars. In this episode, Feld unpacks the enduring impact of mentorship, the logic behind his "Give First" philosophy, and how startups and enterprises alike can benefit from ecosystem thinking.
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1:10:11
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1:10:11
Inside Paychex’s Data Strategy: Monetizing Insight for AI, Clients, and the U.S. Economy
1026: What if your company’s data could become a public good and a competitive moat?
Beaumont Vance, SVP of Data and AI at Paychex, shares how his team transforms payroll and HR data into real-time economic insight, powering everything from AI copilots to U.S. government response efforts. With 1 in 11 U.S. workers on the platform and 39 million client interactions annually, Paychex treats data as infrastructure.
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Why CIOs Make Great CEOs: Saul Van Beurden’s Leadership Playbook
1025: What does it take to go from CIO to CEO? For Saul Van Beurden, tech leadership was the ideal proving ground.
Now CEO of Consumer, Small, and Business Banking at Wells Fargo, Saul shares how his background in IT helped him lead at enterprise scale. In this episode, he speaks with Peter High about the strategic, operational, and cultural mindset shifts that enabled his rise—and why CIOs are uniquely positioned to lead beyond technology.
Über Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Twice-weekly conversations with top executives and thought leaders at the intersection of business, technology, and innovation. Each episode of Technovation explores the technology trends that are transforming business, and the leaders driving digital change inside their organizations. Produced by Metis Strategy and hosted by firm President Peter High, Technovation is the premier podcast for IT and technology professionals with the largest collection of interviews with elite CIOs, CTOs, and CDOs.
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