Send us a textIn this episode we explore current challenges with regard to accessing public services in the digital age in South Africa, in particular in the rural areas. Accounts from different perspectives - citizen, government official and public ombuds staff - identify similar problems, such as lacking infrastructure, expensive data, trust issues, literacy and digital literacy. Despite numerous policy programs by the government, implementation is slow, leading to parts of society being left behind in case of a digital-first public administration. See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.htmlSee more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/
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Episode 7: The role of language in accessing administrative justice
Send us a textIn this episode I share interviewees' accounts from my case studies in Canada, South Africa, Curacao and Sint Maarten on the issue of language, linguistic diversity and literacy when it comes to accessing public services and the justice system. People's experiences in these very different places demonstrate the universality of the problem, when public services and courts cannot be accessed in the languages the people actually speak. Illiteracy, of course, makes it even more difficult to follow an administrative or legal procedure. See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.htmlSee more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/
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Episode 6: From automation to frustration
Send us a textIn this episode we discuss some of the experiences people have when they try to get in contact with the public administration. Especially (semi-)automated telephone hotlines create frustration among citizens who want or need to talk to a public agent. Our interviewees from the case study in Quebec, Canada, report about long waiting times and the impossibility of reaching the right person for a certain matter. Importantly, the administration is deemed to shirk its responsibility not only by outsourcing administrative tasks to the citizens but also by appearing as an anonymous entity both on the phone and in email communication. Citizens don't know who they are interacting with, so noone in particular can be held responsible for certain information that was provided or actions that were taken by the agent. See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.htmlSee more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/
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Episode 5: Interview with two sociologists in the Caribbean on digitalization
Send us a textIn this episode I have the pleasure of introducing to you two sociologists who live and work in the Caribbean and whom I had the great pleasure to meet during my field research stay in the beginning of 2024. Elly Helings in Curaçao and Raymond Jessurun in Sint Maarten will share with us their perspectives on the digitalization of public services in these two islands, which are both officially autonomous since 2010 but are still part of the Kingdom of the Netherlands. We will discuss some commonalities and differences between the two islands concerning access to digital public services. And we will talk about challenges, local factors affecting the current situation, and ideas for improvement.See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.htmlSee more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/
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Episode 4: Indigenous people and public services in Canada
Send us a textIn this episode I share with you some insights from my case studies in Canada, concretely in the Northwest Territories and Quebec. I focus on some of the challenges that Indigenous people are confronted with in the context of public service provision and access and more generally the complex relation of Indigenous peoples and the different orders of government. See more on the project: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.htmlSee more on my work: https://personen.fh-campuswien.ac.at/julia-dahlvik/
Über A just state for everyone? Researching access to administrative justice in the digital era
In this podcast I will give insights into my research project on access to justice in the context of increasing digitalization of public services. The project's starting point is the observation that the digital transformation of public services comes along with two interlinked challenges: the risk of social groups being excluded from these services (digital inequality) and, as a result, restricted access to justice - a fundamental right that is also a prerequisite to exercising other rights. Applying a qualitative mixed-methods approach in a multi-sited case study I will investigate citizens' experiences as well as public ombuds institutions' practices in promoting equal access to administrative justice for all.Find more information here: https://www.fh-campuswien.ac.at/en/forschung/projekte-und-aktivitaeten/digital-public-services-and-ombuds-role-in-access-to-justice.html
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