Lorraine Chambers: Designing A Workshop To Help Agile Teams Overcome Conflict, And Learn To Communicate Effectively Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Lorraine reflects on a pivotal early experience as a Scrum Master. Faced with communication breakdowns in her new team, exacerbated by disrespectful responses to a junior member, she initially hoped for resolution without intervention. However, tensions escalated. Seeking guidance from an agile coach, they conducted communication-focused sessions, delving into communication styles and sharing some active listening practices. Progress seemed slow, prompting Lorraine to shift her coaching approach. She designed a workshop on navigating disagreements, using role-playing exercises. Additionally, she emphasized creating a collaborative working agreement and proactive identification of anti-patterns. Ultimately, Lorraine emphasizes arming teams with tools for independent problem-solving.   [IMAGE HERE] Recovering from failure, or difficult moments is a critical skill for Scrum Masters. Not only because of us, but also because the teams, and stakeholders we work with will also face these moments! We need inspiring stories to help them, and ourselves! The Bungsu Story, is an inspiring story by Marcus Hammarberg which shows how a Coach can help organizations recover even from the most disastrous situations! Learn how Marcus helped The Bungsu, a hospital in Indonesia, recover from near-bankruptcy, twice! Using Lean and Agile methods to rebuild an organization and a team! An inspiring story you need to know about! Buy the book on Amazon: The Bungsu Story - How Lean and Kanban Saved a Small Hospital in Indonesia. Twice. and Can Help You Reshape Work in Your Company.   About Lorraine Chambers Lorraine's vision of excellence is summed up in the words of philosopher, Lao Tzu -- “A leader is best when people barely know he exists ... " She's held several roles in the Fintech industry, including Product Owner and Quality Assurance. She's a native New Yorker that loves travel, music and museums. You can link with Lorraine Chambers on LinkedIn and connect with Lorraine Chambers on Instagram. 

BONUS: Mastering the Art of Forecasting, Prioritization Paradigms and Flow Metrics with Troy Lightfoot Agile Planning Insights From The Gambler's Ruin Thought Experiment Troy, in this Agile Uprising podcast episode, delves into his intriguing journey in the realm of forecasting and estimation for software development. Inspired by that episode, we discuss the concept of Gambler's Ruin, a mathematical problem turned into a game. Troy shares the main insights from Gambler’s Ruin and mentions Prateek Singh of ProKanban.org who has used this concept to demonstrate that even a slight skill advantage can lead to success when focusing product development on what Troy calls “Small Bets”  Small bets and impact on prioritization Small bets relate to the implications of spending money on a product idea. It's not just an expense; it's an investment with an anticipated return on investment (ROI). The crucial question arises: how do we strategically place these bets in product development? Here, Troy exposes the fallacy of assuming we can determine value upfront. We also discuss the concept of anti-fragility and highlight how many processes are inadvertently designed to be fragile. In this context, the size of the bet correlates with cycle time, and "time" itself becomes the bet's magnitude. As Annie Duke advocates in her book "Thinking in Bets," small bets bolster resilience, while large bets can lead to vulnerability. Essential flow metrics and their significance How do we know we are making small bets? Troy sheds light on the pivotal flow metrics that software development teams should diligently track. He explains the relationship between Work In Progress (WIP) and cycle time, referring to Little's law formula. And he introduces work item age as a metric that can help predict WIP and Cycle time, which gives teams a tangible representation of their current investment. This metric aids in decision-making and fosters a more effective approach to forecasting. Rethinking traditional prioritization techniques In the podcast, Troy advocates for a paradigm shift in prioritization practices. He highlights that the more time spent prioritizing work, the larger the bet size (planning time directly affects bet size). Drawing from the wisdom of Don Reinertsen and the principles outlined in the book "Principles of Product Development Flow," he stresses the intrinsic cost associated with all work undertaken. Aligning individuals and teams on priorities is essential, yet the priority itself may hold uncertainty. To aid teams in this endeavor, Troy discusses the Weighted Shortest Job First (WSJF) framework, and how it offers a pragmatic approach to prioritize tasks based on contributing factors. However, prioritization is directly affected by dependencies, which means that eliminating dependencies becomes a critical step towards making smaller, more manageable bets. For example, by segregating dependencies, teams can significantly reduce bet sizes and enhance predictability. In this episode, Troy elucidates how conventional prioritization techniques can inadvertently hinder forecasting and predictability. He provides insights into alternative approaches that foster adaptability and more accurate forecasts. Resource recommendation For those eager to dive deeper into the world of Agile metrics and predictability, Troy recommends Dan Vacanti's book, "Actionable Agile Metrics for Predictability," as an invaluable resource. About Troy Lightfoot Troy is a Lean Product Development Coach and trainer for ProKanban.Org. He coaches and trains Scrum, Kanban, and SAFe and other Agile Scaling approaches. Troy transitioned from computer science to full-time Agile coaching, specializing in Lean Portfolio and Program Management. He is also a co-founder of the Agile Uprising Podcast, and an active blogger. For further insights into Troy's work and methodologies, visit ProKanbanTraining.com and explore the Agile Uprising podcast. Additionally, you can delve deeper into Troy's teachings at ProKanban.org.

Tom Siebeneicher: The Agile Product Owner, The Necessary Adaptation of PO to a New Team Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The Software Designer PO Anti-pattern In this episode, Tom highlights anti-patterns like a lack of trust in the team's judgment and over-explanation of implementation details. Tom offers a valuable tip of using stories to illustrate the distinction between "how" and "why" for effective communication. He underscores the importance of clearly defining Acceptance Criteria (ACs) while avoiding dictating the solution's appearance. Tom also emphasizes the need for coaching efforts directed towards the team's understanding and collaboration, demonstrating the reciprocal nature of the Product Owner role. The Bad Product Owner: The Art of Adaptation, The Necessary Adaptation of PO to a New Team Tom delves into the nuances of an effective Product Owner (PO). Tom shares a cautionary tale of a PO's performance shift after changing teams, emphasizing the importance of aligning behavior with team needs. He advises against expecting uniformity and highlights the role of self-awareness in fostering an environment of growth and effectiveness. He emphasizes the need to adapt PO behaviors between different teams, underscoring the need for refined communication. Prioritization, a crucial aspect, is explored in depth.    [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate. About Tom Siebeneicher Tom is an engaging speaker, who has delivered presentations at conferences like the Atos DREAM Conference, the Agile Leadership Day, and TED XKE by Xebia. Their enthusiasm for discussing Agile is evident in those talks. You can link with Tom Siebeneicher on LinkedIn.   

Tom Siebeneicher: Are The Scrum Team Members Honest And Critical When Needed? A Scrum Master Success reflection Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, we explore Tom’s thoughts on the factors for Scrum Master success. He emphasizes the importance of team members feeling safe to share impediments and the prompt resolution of such issues. Tom encourages actions that promote collaboration and the consistent identification of impediments. He advises a perpetual drive for improvement and stresses the necessity of measuring progress. Tom underlines the need for a space where honesty and constructive criticism can be part of the team dynamics to ensure continuous growth and success in the Scrum Master role. Featured Retrospective Format For The Week: Creating Connection Through A People Focused Agile Retrospective Format Tom shares his preferred Agile retrospective format, emphasizing the increased impact of being physically together in one room. He advocates for a simple start/stop/continue approach, focusing not only on the retro itself but also on the moments leading up to it. Tom underscores the importance of observing non-verbal cues to gauge team dynamics and potential pressure points. For remote retrospectives, he advises a thorough check-in with each participant. He stresses the significance of verbally setting the scene, considering it a critical aspect of a successful retrospective.   [IMAGE HERE] Retrospectives, planning sessions, vision workshops, we are continuously helping teams learn about how to collaborate in practice! In this Actionable Agile Tools book, Jeff Campbell shares some of the tools he’s learned over a decade of coaching Agile Teams. The pragmatic coaching book you need, right now! Buy Actionable Agile Tools on Amazon, or directly from the author, and supercharge your facilitation toolbox!    About Tom Siebeneicher Tom is an engaging speaker, who has delivered presentations at conferences like the Atos DREAM Conference, the Agile Leadership Day, and TED XKE by Xebia. Their enthusiasm for discussing Agile is evident in those talks. You can link with Tom Siebeneicher on LinkedIn. 

Tom Siebeneicher: From Resistance to Adoption, Change Management in Agile Transformation Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Tom explores the process of change management when adopting Scrum. He shares some of the lessons he’s learned over the years, emphasizing the importance of understanding the "why" behind the change and garnering leadership support. Tom advocates for open communication through town hall meetings and QA sessions, fostering knowledge acquisition. He highlights the significance of individual empowerment and addresses the limitations of change capacity for teams and organizations. Tom offers a valuable tip to assess if teams are adopting change willingly or being pressured, underscoring the need to gauge the optimal pace of change adoption. In this episode, we refer to the Lean Change Management framework for effective implementation, which is described in Jason Little’s book: Lean Change Management.    [IMAGE HERE] As Scrum Master we work with change continuously! Do you have your own change framework that provides the guidance, and queues you need when working with change? The Lean Change Management framework is a fully defined, lean-startup inspired change framework that can be used as the backbone of any change process! You can buy Lean Change Management the book at Amazon. Also available in French, Spanish, German and Portuguese.   About Tom Siebeneicher Tom is an engaging speaker, who has delivered presentations at conferences like the Atos DREAM Conference, the Agile Leadership Day, and TED XKE by Xebia. Their enthusiasm for discussing Agile is evident in those talks. You can link with Tom Siebeneicher on LinkedIn.