Hoteliers’ Voice

Rising supplier prices, shrinking margins, overflowing paperwork, and purchasing processes that consume valuable staff time. Procurement may not be the most glamorous part of hotel operations, but it can have a major impact on profitability.
In this episode, we explore how hoteliers are uncovering savings hidden in plain sight by taking a closer look at what they buy, who they buy from, and how they manage purchasing across their businesses. From food and beverage to linen, cleaning products, and maintenance supplies, every purchasing decision can influence both the guest experience and the bottom line.
Joining us are PurchasePlus experts Natallie Cobden, Commercial Director UK & Europe, and Nathan Broadhead, Head of Account Management, alongside David Harrison, Group Director of Purchasing at The Landmark Collection. Together, they discuss why procurement teams are the unsung heroes of hospitality, how better visibility of spending can unlock significant savings, and why digital procurement tools are becoming essential for forecasting costs, streamlining approvals, reducing invoice errors, and preparing for future regulatory changes.
Discover how The Landmark Collection transformed its purchasing processes across multiple properties, gained control of supplier spend, and created a scalable procurement strategy for growth.
This is a sponsored editorial episode from PurchasePlus

In this episode, we take an inside look at Redworth Hall Hotel while tackling one of the sector's most pressing challenges: the ongoing staffing crisis in hospitality.

We begin with an interview featuring Daniel Rich, General Manager at Redworth Hall, who discusses the rising cost of acquisition, the operational challenges of shorter booking lead times, and what it takes to build long-term careers in hospitality. Building on these insights, we transition into a breakout discussion focused on entry-level roles, finding new recruits, and creating clear career progression paths within the industry.

From an educational perspective, Shaun Hope, Principal at Bishop Auckland College, joins us to explore the current landscape of hospitality courses. He shares valuable insights on student engagement, bridging skills gaps, understanding career progression, and the vital role apprenticeships play in developing future talent. We then highlight real-world applications by speaking to two apprentices at Redworth Hall Hotel.
Finally, the episode wraps up with a breakout session exploring how hoteliers can actively engage with educational institutions, build rewarding hospitality careers, share proven successes, and position the industry as a true career of choice.

As the hospitality sector adapts to changing economic realities, hoteliers are weighing the long-term impact of local tourist taxes against the evolving demands of domestic travelers. In this episode, we unpack the risk of tourist level while capturing value in the modern staycation market. Hoteliers in South Yorkshire share their views.
We begin with an interview with Dan Wilson, Regional GM at Vine Hotels, who breaks down the staycation outlook for 2026, the challenge of maintaining profitability amidst rising operational costs, the imperative of nurturing hospitality careers, and his perspective on local holiday taxes.
Building on these operational realities, Paul Wells from Studio Moren delivers a sponsor session on "Staycation Nation – Repositioning Your Value," exploring what makes an experience-led destination, how curating unique guest journeys can extend length of stay to drive revenue, and how hoteliers can unlock their most overlooked physical assets.
Shifting to regional growth, Emma France from Marketing Sheffield shares key destination data, the campaigns driving new visitor traffic, the city's unique selling points, and how local hoteliers can directly tap into DMO initiatives to boost business.
Finally, the episode wraps up with an energetic breakout discussion featuring hoteliers sharing their candid, unfiltered views on the true impact of the tourist tax across the industry

In this episode, we unpack real-world examples of hotels taking direct action. Discover how Redworth Hall Hotel & Spa generates 86% of its electricity on-site through combined heat and power while using wood pellets for hot water. We also dive into voco Sheffield’s story, where a £50,000 monthly electricity bill prompted an energy assessment that caught excessive water flow rates, putting them on track to save nearly £400,000 next year simply by optimizing facility operations.
With margins under pressure across the industry, hoteliers are proving that reducing environmental impact and boosting the bottom line are often two sides of the same coin.
Tune in as we discuss why cutting emissions starts with identifying operational waste, how upfront investments pay off, and why profitability and sustainability no longer need to be competing priorities.

In this episode, we sit down with Pete Hurley, founder of Well-Seasoned, to dive deep into the changing landscape of recruitment in the hospitality industry.

Traditional hiring methods aren't always enough to keep up with dynamic operational demands. Pete shares key insights on how hotel leaders can identify the exact skills and expertise needed to hit their strategic goals - and why it’s time to look beyond standard full-time positions for key strategic roles that may not justify the time

We explore how leveraging consultants, fractionals, and freelance professionals can give forward-thinking hospitality businesses the agility they need to thrive.