In this episode of Travel Market Life, I sit down with Joji Esho, Hotel Manager at the historic 218-room Queen of Chester, located steps from the train station, and Prem Jethwa-Odedra, CEO of Biteluxe, a leader in hospitality tech solutions.We dive into how WhatsApp integrations are transforming hotel operations by driving revenue, enhancing guest engagement, and streamlining processes, all while balancing the needs of leisure and corporate guests with personalized technology.What You’ll Learn- Guest Engagement: Discover how WhatsApp enables pre-arrival surveys to tailor guest experiences and unlock upsell opportunities, creating memorable stays.- Revenue Growth: Learn how proactive messaging anticipates guest needs, offering personalised add-ons that convert interactions into impactful sales.- Operational Efficiency: Explore how automated WhatsApp communications reduce reliance on traditional phone calls, saving time while preserving a personal touch.Together, Joji and Prem share why embracing platforms like WhatsApp is a game-changer for hotels, fostering authentic connections and driving financial success in a competitive market.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.
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Hoteliers' Voice: Mental Health in Hospitality
In this special episode of Hotelier's Voice, we unpack mental health challenges in hospitality with Mike Messeroff, a 30-year industry veteran turned personal freedom coach and founder of Self-Hospitality Collective, and his client Otto Abad.We explore burnout, work-life balance, and the shift from grinding to thriving.What You’ll Learn- Self-Care Strategies: Recognise burnout early and set boundaries to rediscover joy in your role.- Humanising Work: Prioritise authentic connections over technology to reduce stress.- Seeking Support: Tap into coaching or collectives for tools to manage professional pressures.Mike and Otto's stories empower us to humanise hospitality, inspiring a balanced life where self-care fuels exceptional service.The Self-Hospitality Collective is a free, private community where hospitality leaders can finally exhale, reconnect, and learn to lead without losing themselves.This isn’t a professional network. It’s a lifeline—for hospitality executives, entrepreneurs, and managers who are tired of running on fumes and ready to serve from overflow, not depletion.Independent. United. Together, building a movement that is transforming the hospitality industry—and the world—by reminding every leader that your life matters as much as the ones you serve.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.
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Travel Market Life Monthly Review: Rail Travel and Land Cruising
What if rail travel could steal the spotlight from flying for your next adventure?In this episode of Travel Market Life, we explore the dynamic world of rail travel with Stephen Robey from Eurostar and Anna Davis from Railbookers Group. Joined by our usual expert panellists James Clark, Claire Steiner, and Will Plummer, we dive into global rail trends, from high-speed thrills to leisurely scenic escapes, sharing personal stories and bold visions for the future of rail.What You’ll Discover- Global Rail Adventures: Get inspired by seamless, stress-free journeys like the high-speed Shanghai-to-Beijing route.- Overcoming Barriers: Navigate UK pricing challenges with affordable, picturesque European rail options for leisure travel.- Future of Rail: Explore how competition, like innovative 'RyanTrain' models, could make rail more accessible and affordable.We unpack Eurostar’s ambitious expansion, Railbookers’ strategic partnerships, and the panel’s favourite rail experiences - from the nostalgic charm of Swanage’s steam trains to the futuristic rush of China’s magnetic Maglev.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.
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Hoteliers' Voice - Front of House Manager of The Montague on the Garden, Red Carnation Hotels
What if the front of house held the secret to unforgettable guest experiences?In this episode of our mini-series with The Montague on the Gardens, part of the Red Carnation Hotel Collection, I sit down with James, the hotel's Front of House Manager. We walk through the property, exploring the rooms, suites, and the finer details that make this London hotel stand out.From elegant interiors and thoughtful renovations, to in-room technologies and concierge services, James shares how his team balances tradition with modern guest expectations. We discuss what it takes to deliver highly personalised service, how technology supports but never replaces human touch, and why attention to detail across every department defines the guest journey.What You'll Learn- Hospitality in Practice: How front of house teams create lasting first impressions and seamless stays.- Blending Old & New: The role of design, renovation, and technology in shaping guest experiences.- Personalisation at Scale: Why tailored concierge services are the hallmark of true luxury.James's perspective reminds us that while hotels evolve with new technologies and trends, it's people and personal service that turn a stay into a story worth remembering.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.
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Hoteliers' Voice - Manager of The Montague on the Garden, Red Carnation Hotels
What if small gestures could turn a hotel into a home away from home? In this mini-series with Red Carnation Hotels I am joined by Arietta, hotel manager at The Montague on the Gardens in the Red Carnation Hotels collection. With 22 years at the property and over a year in her current role, Arietta shares her journey from the basics to leadership, highlighting how passion for people drives exceptional guest experiences, from personalised touches to seamless operations.What You'll Learn- Personalised Hospitality: Implement TNT (tiny noticeable touches) to make every guest feel unique and valued.- Staff Empowerment: Foster a passionate team by prioritising genuine care over rigid rules for authentic service.- Tech Integration: Use tools like Opera Cloud and Simphony to streamline tasks, freeing staff for meaningful interactions.We explore Arietta's insights on upgrading the hotel's vibe with music, knowing guest preferences from doormen to breakfast teams, and why hospitality thrives on human connections.Arietta's story empowers us to celebrate the heart of hospitality, inspiring warmer, more memorable stays for all.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.
Travel Market Life is a podcast focused on the travel, tourism, hotel and hospitality industry to address industry issues, digitalisation, technologies and systems, consumer trends, marketing and communications.
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